What are the responsibilities and job description for the Network Operations Engineer position at Pinnacle Group, Inc.?
Job Summary :
The Network Operations is responsible for monitoring network devices, triaging trouble tickets, and providing initial troubleshooting to ensure network stability and performance.
The ideal candidate will possess strong analytical skills, excellent communication abilities, and a fundamental understanding of network systems and protocols.
Key Responsibilities :
Monitor Network Devices : Continuously monitor network devices, including routers, switches, firewalls, and other infrastructure components, using network management tools and systems.
Triage Trouble Tickets : Receive and categorize trouble tickets based on priority and severity. Determine the appropriate course of action and escalate issues as needed.
Initial Troubleshooting : Perform preliminary troubleshooting of network issues to identify and resolve problems. Utilize diagnostic tools to gather data and analyze network performance.
Incident Response : Respond to network incidents promptly to minimize downtime and ensure quick resolution. Follow established incident response procedures.
Documentation : Maintain detailed documentation of network issues, troubleshooting steps, and resolutions. Update network diagrams and inventory records as required.
Communication : Effectively communicate with internal teams, external vendors, and customers regarding network status, issues, and resolutions. Provide clear and concise updates on ticket status.
Compliance : Adhere to company policies, industry regulations, and best practices for network operations and security.
Qualifications :
Education : Associates degree in Information Technology, Computer Science, or related field preferred. Equivalent work experience will be considered.
Experience : 0-2 years of experience in network operations, IT support, or related roles.
Technical Skills : Basic understanding of network protocols (TCP / IP, DNS, DHCP, etc.), network hardware, and monitoring tools. Familiarity with common operating systems and network security practices.
Certifications : CompTIA Network , CCNA, or other relevant certifications are a plus.
Availability : Willingness to work in shifts, including nights, weekends, and holidays as required.
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