What are the responsibilities and job description for the Customer Success Engineer - NGFW position at Pinnacle Group?
Job Description :
Customer Success Engineer - NGFW
Duties :
Provide technical expertise on client's Next Generation Firewall (NGFW) technologies to ensure customers and partners maximize client's products' potential.
Work closely with client's Product and Engineering teams to develop, integrate, and implement network security and endpoint solutions.
Serve as a customer advocate, driving product adoption by influencing the product roadmap, leveraging new features, and identifying innovative use cases.
Ensure customers maximize their investment by implementing and operationalizing client's solutions to achieve their security objectives rapidly.
Partner with account teams to deliver a high-visibility, high-touch delivery strategy, technical account plan deployments, and product-level success plans.
Skills :
5 years of experience in network security engineering, operations, support, or professional service, or similar roles.
Working knowledge of Client's Networks NGFW security platforms is highly desirable.
Experience with Enterprise network products (router, switch, servers, wireless, monitoring, management) is highly desirable.
Working knowledge of Windows, Mac, and Linux operating systems is highly desirable.
Network Security certification from Client's Networks (PCNSA, PCNSE), CISSP, CCNA, CCNP, CCIE, or similar is highly desirable.
Proven results as a trusted technical advisor, interacting with client teams at various levels of technical and non-technical depth.
Experience in customer escalations, account management, and project management.
Ability to thrive in a matrixed team environment, anchored by client's values of Collaboration, Disruption, Execution, Inclusion, and Integrity.
Education :
Bachelors or Masters in Engineering
Certifications & Licenses :
CCIE
CCNA
CCNP
CISSP
Certified information security manager
Certified information systems security professional
Required Skills :
Cisco asa firewalls
Comptia
Networking
Firewalls
Cyber security
Additional skills :
Security engineering
Network security
Router
CISSP
CCNA
CCNP
Security certification
Operations
Product roadmap
Account management
Use cases
Firewall
Languages :
English ( Speak, Read, Write )
Note :
Pay Range : $40 - $44
The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work.
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