What are the responsibilities and job description for the IT Consultant - Exchange Administrator position at Pinnacle Group?
Job Purpose
Exchange / O365 Administrator provides management, oversight and maintenance over the Exchange environment supporting a robust cross-functional userbase of 15K users.
Core Responsibilities
- Perform daily responsibilities to manage and Microsoft Exchange and supporting infrastructure, both on-premises and online via M365
- Responsible for escalations in support of customer / team escalations or related incidents
- Assist in the design and implementation of future-state Exchange environment
- Responsible to provide required system reporting (audit, performance, etc)
- Responsible to provide problem resolution, root cause analysis, management and documentation of all Messaging related issues
- BS / BA degree strongly preferred. Management Information Systems, Computer Science, or other technical area of study preferred.
- 6 years of experience as an Exchange Administrator or similar role
- Relevant Microsoft certifications are a plus (Microsoft MCSA, MCSE, Microsoft 365 Certified Administrator Expert)
- Strong knowledge of Microsoft Exchange Server
- Experience with Windows Server, Active Directory and Azure
- Experience with PowerShell scripting for automation and administration
- Working knowledge of email security standards and practices
- Understanding of network fundamentals, including TCP / IP, DNS and firewalls
- Specific and direct experience with at least one ticketing system (Service Now, Remedy, HEAT, etc.)
- Familiarity with business operations and best in class technology landscape
- Experience monitoring end user hardware for vulnerabilities and compliance
- Ability to perform daily responsibilities to manage and maintain Microsoft Exchange servers and related infrastructure, both on-premises and in M365 Exchange Online
- Ability to troubleshoot, with cross-functional teams, Microsoft Exchange issues and escalations
- Review regular system monitoring, verifying completion of scheduled jobs
- Provide tier 2 and 3 support for Exchange and messaging related issues
- Assist users with email configuration, access issues and troubleshooting
- Maintain user accounts, distribution groups, resources and permissions
- Implement and manage email security protocols
- Strong communication skills, including the ability to create and articulate technical concepts to non-technical users
- Ability to work effectively with teams and resources in a multi-location, cross-functional, network / matrix environment
- Ability to leverage continuous improvement practices to provide sustainable value to internal / external customers
- Excellent multi-tasking and time management skills with the ability to thrive in a fast-paced, high-pressure environment
- Ability to perform problem analysis, logically organize and prepare technical documentation, and effectively communicate
- Ability to learn quickly and troubleshoot a problem in a methodical manner
- Ability to adhere to Change Management processes
- Readiness and participation in a 24 / 7 on-call rotation when needed
Education and / or Certification
Qualifications :
Knowledge / Skills / Capabilities :
Pay Range : $63 - $68 Hourly
The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work.
Salary : $63 - $68
