What are the responsibilities and job description for the Hampton Inn & Suites -FT Night Auditor position at Pinnacle Hospitality LLC?
- Conduct night audit procedures to verify the accuracy of guest accounts, including posting room charges, taxes, and payments, balancing revenue, and settlements, and generating daily reports.
- Provide exceptional guest service during overnight hours, including check-in and check-out processes, responding to guest inquiries and requests, and resolving issues or concerns.
- Monitor hotel security and safety protocols, including surveillance of guest areas, monitoring of fire alarm systems, and responding to emergencies or disturbances as needed.
- Assist with administrative tasks such as processing reservations, answering phone calls, and handling guest correspondence during the night shift.
- Ensure the cleanliness and organization of the front desk area, lobby, and common areas throughout the night, maintaining a professional and welcoming atmosphere for guests.
- Collaborate with other hotel team members, including housekeeping, maintenance, and security teams, to address guest needs and maintain operational efficiency.
- Perform end-of-day procedures, including closing out cash registers, reconciling financial transactions, and preparing reports for management review.
- Adhere to all hotel policies and procedures, including brand standards, security protocols, and regulatory requirements, to ensure compliance and guest satisfaction.
- Stay informed about hotel events, promotions, and amenities to provide accurate information and assistance to guests during the night shift.
- Maintain confidentiality of guest information and sensitive hotel data, always adhering to privacy policies and security measures.
- Must adhere to the company's grooming, uniform, and dress code policies.
- Assist with varied projects as assigned.
Other duties as assigned
