What are the responsibilities and job description for the Night Auditor position at Pinnacle Hospitality LLC?
Shifts are 11pm-7pm working around 20 hours per week. Weekdays and weekends are required.
Conduct night audit procedures to verify the accuracy of guest accounts, including posting room charges, taxes, and payments, balancing revenue, and settlements, and generating daily reports.
Provide exceptional guest service during overnight hours, including check-in and check-out processes, responding to guest inquiries and requests, and resolving issues or concerns.
Monitor hotel security and safety protocols, including surveillance of guest areas, monitoring of fire alarm systems, and responding to emergencies or disturbances as needed.
Assist with administrative tasks such as processing reservations, answering phone calls, and handling guest correspondence during the night shift.
Ensure the cleanliness and organization of the front desk area, lobby, and common areas throughout the night, maintaining a professional and welcoming atmosphere for guests.
Collaborate with other hotel team members, including housekeeping, maintenance, and security teams, to address guest needs and maintain operational efficiency.
Perform end-of-day procedures, including closing out cash registers, reconciling financial transactions, and preparing reports for management review.
Adhere to all hotel policies and procedures, including brand standards, security protocols, and regulatory requirements, to ensure compliance and guest satisfaction.
Other duties as assigned
This position is located at our Holiday Inn Express & Suites, at 1036 Woodruff Rd, Greenville, SC 29607,
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