Banquets Captain

POSITION SUMMARY the Department demands require variations in shift days, starting and ending times, and hours worked in a week. 

The Banquet Captain   leads and trains the banquet staff.  The Banquet Captain sets up, serves and breaks down banquets in safe and efficient compliance with proper food handling, policies and   procedures, brand standards, and federal, state and local regulations.  Promptly reports   emergencies, accidents, injuries, missing articles,   damage, engineering items and safety hazards to management.  Reports any   deviations from policies, procedures, brand standards and regulations to management.

Complies   with all guest service basics such as uniforms, name tags and proper guest   greeting.  Knowledgeable on hotel   facilities and services to assist guests as appropriate.  Ensures all communication containing   Company, hotel, brand and guest information is consistent with privacy   policies, practices and regulations.  Impresses   guests with quality and timely service in a pleasant and friendly manner.

ESSENTIAL   FUNCTIONS Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

•   In conjunction with management, assign banquet stations and pre and post-function sidework duties.  

•   Check room set-up before function start time to   ensure Banquet Event Order (BEO) directions   are properly followed including table drapes, silverware setting, napkins and   centerpieces.  Ensure cleanliness of linen, silverware, glassware and public   areas.  Ensure banquet staff is ready   to begin on time and according to plan.

•   Maintain contact with kitchen staff to ensure   effective communication between food production and food service.

•   Greet guest contact prior to the event.  Explain how to make contact if needed during   the function.  

•   Lead servers and guide guest service throughout function.   Ensure staff uses proper in-room clearing, aisle tray break-down and stations remain neat and clean. 

•   Ensure check and payment policies and procedures are followed.  Total the check (double check for accuracy) and obtain signature from guest contact.

•   Know the function menu and explain major ingredients and preparation methods for each item to be   served.  Perform duties of banquet server as needed.    

•   Ensure banquet function break down, clean up and return of equipment and supplies to proper areas.   Ensure completion of assigned sidework and related cleaning duties. 

•   Conduct server training, either one-to-one or by group, as needed.

•   On time and at work when scheduled, and in proper uniform.

•   Attend department meetings as scheduled.

•   Consistent professional and positive attitude and   actions when communicating with guests and associates.

•   Report any incidents of guest dissatisfaction or   unusual matters of significance to manager / supervisor so that corrective   measures may be taken.

•   Comply with policies and procedures.  Practice safe work habits and comply with   sanitary, safety, security and emergency procedures.  Write   shift reports including reports on any incidents of theft, accidents or   injuries when assigned.  Check with manager / supervisor before leaving work area for any reason.

•   Perform   special projects and other responsibilities as assigned.  Participate in task forces and committees as requested.

•   Any other tasks / duties as requested by   management.

QUALIFICATIONS The Company may consider equivalent combination of  acceptable education and experience providing the knowledge, skills and   abilities cited below.

Education and Experience:  

High school education plus two or more years of banquet experience. Alcohol awareness certification and familiarity   with hospitality industry practices preferred.  

Skills and Abilities:

Ability to   understand and comply with proper food handling, serving techniques and   federal, state and local serving guidelines. Ability to properly process   checks and payments in compliance with policies   and procedures.  Ability to lead   and train others.  Ability to timely   compile facts/figures, identify and investigate issues and resolve basic   matters.  Ability to follow an appropriate course of action based on policies   and procedures.  Ability to   operate a computer, calculator, phone and other office equipment.  Attention to details with good   organizational and efficient time management skills.

Consistent professional attitude and   behavior with effective listening and communication skills.  Ability to work in a fast paced   environment, sometimes under pressure, while remaining flexible and   efficient.  Ability to satisfy the   legal requirements for employment within the jurisdiction.

Working Conditions &   Physical Effort:

Physical work is a primary part of   job.  Work is normally performed in an   interior hotel environment with equipment and machines.  The work involves exposure to extreme   temperatures, chemicals, dirt, fumes, smoke, unpleasant odors, and/or loud   noises.  The exposure to hazards or   physical risks requires following basic safety precautions and use of   applicable protective equipment.    Physical requirements include extended standing and walking, climbing,   bending, reaching, pulling, pushing, kneeling and lifting up to 50 lbs.  While performing job duties, the associate   is required to speak, listen and write.    The job requires close vision with or without corrective lenses.  This position may be required to operate a   motor vehicle.