What are the responsibilities and job description for the General Manager position at Pinnacle Hotel Management?
Join the team at the Residence Inn by Marriott Columbia Maryland and continue the successful road that they have been on. The ideal candidate will have experience leading a team in a branded select service hotel. They wiill be managing the daily operation of the business. They will be responsible for maintaining the standard of work from employees as well as onboarding and hiring new team members, ensuring the safety and security of those on site and taking care of our guests.
Responsibilities
- Possess and display management and leadership competencies.
- Professional Demeanor - Exhibiting behavioral styles that convey confidence and command respect from others; making a good first impression and representing Marriott in alignment with its values.
- Problem Solving and Decision Making - Identifying and understanding issues, problems, and opportunities; obtaining and comparing information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.
- Communication - Conveying information and ideas to others in a convincing and engaging manner through a variety of methods. Strong public presentation skills.
- Adaptability - Maintaining performance level under pressure or when experiencing changes or challenges in the workplace.
- Prepare and control annual revenue and expense budget with department heads.
- Analyze profit and loss statements. Bring line items within budget by making all necessary corrections to operational procedures.
- Employee, Peer & Guest Relations
- Ensure proper selection, training, motivation and counseling of all Employees.
- Ensure professional, positive employee attitude and attentiveness.
- Promote good Employee communication through feedback, oral and written communication, and excellent training.
- Take the lead on all employee disciplinary discussions, written documentation or terminations. Review all hourly Employee performance appraisals and conduct all Management performance appraisals on time and review with Regional Manager if necessary.
- Review and approve bi-monthly payroll and process when necessary. Ensure proper administration of Company benefit programs to all eligible Employees. Coordinate and process all Property Paid incentives reporting to the Support Center.
- Meet with and solicit comments from Guests and Employees on a regular basis, to determine their perception of Property performance. Respond to all Guest complaints from the complaint log, comment cards and negative customer satisfaction surveys. Track deficiencies and ensure no adverse trends apparent.
- Develop and maintain rapport with competitor hotels, City Convention and Visitors Bureau (CVB), Chamber of Commerce, lead sources, clients etc.
Qualifications
- Must have prior hotel management, Marriott Select Service brands are preferred.
- Management and Customer Service experience Strong administrative skills
- Demonstrated ability to lead
- Comfort working with budgets, payroll, revenue and forecasting Strong communications skills
