Director, Enterprise Support

$93,000 - 120,000

Company Overview:

Pinnacle Live is a premium, in-house AV partner. We elevate live event expectations for people and venues who demand better. With an expert balance of big-picture problem-solving and boots-on-the-ground execution, we deliver bespoke AV solutions for in-person, virtual, and hybrid meetings and live events. The most impressive, impactful meeting and events all have the same common denominator: dedicated, determined people working behind-the-scenes to make it happen. We’re looking for those people. Pinnacle Live is a Collaborative Crusader. We empower you to tackle tough challenges to deliver unforgettable hospitality and live event experiences.

Job Summary:

The Director, Enterprise Support role requires a highly motivated and detail-oriented individual to provide comprehensive strategic support to the President of the company. This individual will be responsible for planning, executing, and overseeing large-scale projects across the organization. This role ensures that enterprise initiatives align with business goals, are delivered on time and within budget, and meet quality standards.  Collaborates with cross-functional teams, stakeholders, and external partners to drive efficiency and innovation while mitigating risks.  This key role requires exceptional organizational skills, professional communication abilities, and the versatility to assist with diverse projects.  The Director, Enterprise Support will act as a trusted liaison between the President, employees, and customers, while also contributing to special projects within the Enterprise Strategy Committee.  Job responsibilities may also include support of special initiatives as directed by the President.

This individual will work closely with Pinnacle Live’s Chief of Staff, Communications Manager, Executive Event Planner, and other individuals with critical roles supporting the President and executive team.

Essential Functions: 

Special Project Collaboration 

This role will collaborate with team members across the enterprise on various special projects such as:

•          NEXUS | Center of Excellence

•          Special Training Initiatives o Customer Service Training

•          Customer Advisory Board

•          Internal Communications o Town Hall

•          Internal and External Campaigns

•          Industry Trends & Relationships

Coordination & Communication 

Act as a liaison between the President and customers, employees, and external stakeholders to ensure clear and consistent communication:

•          Draft, review, and distribute communications, ensuring alignment with the President’s vision and organizational priorities

•          Coordinate and manage logistics for meetings, including preparing agendas, tracking follow-ups, and recording minutes when necessary 

Project Management

•          Support executive leadership, including the President and CEO as needed, to support enterprise projects, prioritized based on the company’s strategic initiatives

•          Assist with the planning, execution, and monitoring of special projects within the Enterprise Strategy Committee

•          Lay out project scope, objectives, critical tasks, owners and contributors, timelines, and expected deliverables.  Prepare project plans accordingly

•          Conduct cost analysis, estimating expected costs for the project. Prepare and implement a budget based on estimates

•          Conduct risk assessments; report identified risks to management; provide recommendations for mitigation of risk (including termination of the project if appropriate)

•          Gather and analyze data, provide insights, and prepare summaries to support decision-making for strategic initiatives

•          Collaborate with cross-functional teams to ensure project timelines and deliverables are met

•          Support completion of relevant projects on time, to specifications, and with accuracy and efficiency

Other Duties Assigned

•          Maintain confidentiality and handle sensitive information with discretion

•          Function as a liaison between company, clients and vendors

Education & Experience:

•          Bachelor’s Degree in Business Administration, Communications, or a related field (or equivalent work experience)

•          Minimum of 7 years of experience in project management, or a related role

Required Skills & Knowledge:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed herein are representative of the knowledge, skill, and/or ability required. 

•          Exceptional Communication Skills: Strong written and verbal skills to effectively interact with diverse audiences, including executives, employees, and customers

•          Organizational Skills: Proven ability to manage multiple priorities, meet deadlines, and maintain attention to detail

•          Proactive Problem Solver: Adept at anticipating needs and proactively addressing challenges.

•          Tech-Savvy: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and collaboration tools like Teams or Zoom

•          Adaptability: Comfortable navigating dynamic environments and adjusting to changing priorities

•          Team Player: Strong interpersonal skills with the ability to build relationships and collaborate across departments

Travel Demands:

Travel up to 30% required

Benefits:

• Performance based incentive plans on top of base salary
• Generous time off with PTO, holidays and sick/personal days
• 401k with a contribution match
• Insurances; health, vision, dental and more

Pinnacle Live is an E-verify and Equal Employment Opportunity Employer  

Pinnacle Live is committed to welcoming, valuing, and supporting every person and their unique contributions. We are actively working to foster an environment where diversity, equity, inclusion, belonging, and mutual respect thrive. We recognize that diversity is intersectional, and that actively valuing diversity demands that we continually strive to establish a welcoming atmosphere for all. 

Pinnacle Live welcomes, openly acknowledges, empowers, and celebrates the diversity of all our team members, clients, and partners, and affirms the identities and experiences of all our members. We strive to create an environment where we actively embrace all forms of diversity.