What are the responsibilities and job description for the Network Services Technician - Audio Visual, Event Technology position at Pinnacle Live?
Network Services Technician
$25.00-$30.00
Company Overview
Pinnacle Live is a premium, in-house AV partner. We elevate live event expectations for people and venues who demand better. With an expert balance of big-picture problem-solving and boots-on-the-ground execution, we deliver bespoke AV solutions for in-person, virtual, and hybrid meetings and live events. The most impressive, impactful meeting and events all have the same common denominator: dedicated, determined people working behind-the-scenes to make it happen. We’re looking for those people. Pinnacle Live is a Collaborative Crusader. We empower you to tackle tough challenges to deliver unforgettable hospitality and live event experiences.
Job Summary:
The Network Services Technician is responsible for managing Pinnacle Live’s venue-based networking products and services, including network configuration and maintenance, and all networking-related customer service inquiries. While prioritizing networking responsibilities, the Network Services Technician will participate in all floor activities, including sets, strikes, and all other AV activities.
Essential Functions:
- Lead communications with clients and stakeholders regarding networking experience while providing best-in-class customer service.
- Communicate capabilities to clients in coordination with hotel sales.
- Manage the installation, configuration, and testing of equipment attached to the network (temporary or permanent).
- Assists with and/or approves network design and architects any requested temporary circuits or wireless networks according to client specifications.
- Troubleshoot and assist the client with networking and AV equipment, including client laptops
- Prioritize, organize, and execute networking activities while participating in AV activities, including sets, strikes, storeroom maintenance, general customer service, and inventory maintenance.
- Participate in the maintenance of in-house networking systems.
- Manages sales process for maximum capture of business and revenue.
- Assists with technical client consultations, onsite visits, conference calls, etc.
- Coordinate with Sales and Operations Management in configuring and setting client networking needs before group arrival.
- Coordinate with Event Concierge and Sales Managers to ensure all on-site Networking additions and changes are appropriately documented.
- Maintain accurate client event information within the Company’s business systems.
- Drive inventory processes for all networking equipment inventory.
- Review daily invoices with the client and obtain the client’s signature on invoice(s) as needed.
- Ensure any lost, stolen, or damaged equipment is immediately reported to management.
- Ensure all Company occupied areas are clean, organized, and up to Company standards.
- Continually improve technical skills to include audio, video/data, staging, and computer operation and networking.
- Comply with all Company policies and procedures
- Other duties as assigned.
Education & Experience:
- High School Graduate or equivalent
- One to Two (1-2) years’ exposure to audio-visual and/or hospitality industry preferred
- General computer proficiency and willingness to learn new platforms
Required Skills & Knowledge:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed herein are representative of the knowledge, skill, and/or ability required.
- Excellent communication skills, both written and verbal, with individuals at all levels of the organization and assigned properties.
- Strong technical aptitude
- Strong understanding of layer 2 & 3 TCP/IP networking principles
- Knowledge of layer 2 VLANs, including set-up and configuration
- Demonstrated knowledge of virtual private networks (VPN)
- Must have a working knowledge of a variety of computer software programs
- Work requires continual attention to detail. Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demand
- Generous time off with PTO, holidays and sick/personal days
- 401k with a contribution match
- Insurances; health, vision, dental and more
Salary : $25 - $30
