What are the responsibilities and job description for the Pinnacle Live is hiring: Operations Manager - Audio Visual, Event Technology in position at Pinnacle Live?
OPERATIONS MANAGER
70,000-85,000 Salary Incentive
Company Overview
Pinnacle Live is a premium, in-house AV partner. We elevate live event expectations for people and venues who demand better. With an expert balance of big-picture problem-solving and boots-on-the-ground execution, we deliver bespoke AV solutions for in-person, virtual, and hybrid meetings and live events. We're looking for dedicated, determined people working behind-the-scenes to make it happen. Pinnacle Live is a Collaborative Crusader. We empower you to tackle tough challenges to deliver unforgettable hospitality and live event experiences.
Job Summary :
The Operations Manager will assist the Venue Director with the overall daily operational management of the venue with an emphasis on event execution and team development. This includes the timely set up, operation and removal of audio-visual related equipment in accordance with the Company's standard operating procedures, personnel management, equipment maintenance and logistics, and providing the utmost in guest service and client satisfaction. In addition, this role directs a team of exempt and non-exempt personnel in accordance with company policies and applicable federal and state laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, coaching, mentoring, directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Business hours will vary.
Essential Functions :
- Provide leadership in the execution of all phases of events while maintaining the highest commitment to best-in-class customer service to internal and external stakeholders.
- Ensure timely setting, striking of events and other essential floor activities.
- Maintain inventory integrity ensuring quality, functionality, organization, and availability.
- Maintain a working knowledge of industry trends, tools, and innovations.
- Assist Venue Director in managing budget for increased revenue and control expenses effectively including sub-rentals and labor.
- Train, manage, and develop staff in accordance with company SOPs facilitating elevated customer service standards, employee growth and a culture of achievement.
- Build strong relationships with equipment sub-rental and labor vendors to ensure they provide equipment and personnel that meet or exceed Pinnacle Live standards.
- Manage accurate and timely billing of events and clients.
- Timely creation and processing of purchase orders and vendor invoices.
- Attend hotel meetings, as necessary.
- Effectively utilize applicable company computer systems and continually work toward updating and improving systems and technical skills required to run them.
- Provide technical support for events.
- Comply with all safety protocols and standard operating procedures.
- Other duties as assigned.
Education & Experience :
Required Skills & Knowledge :
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Benefits :
Pinnacle Live is an E-verify and Equal Employment Opportunity Employer.
Pinnacle Live is committed to welcoming, valuing, and supporting every person and their unique contributions. We are actively working to foster an environment where diversity, equity, inclusion, belonging, and mutual respect thrive.
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Salary : $70,000 - $85,000
