Pinnacle Live is hiring: Operations Manager - Audio Visual, Event Technology in

OPERATIONS MANAGER

Company Overview

Pinnacle Live is a premium, in-house AV partner. We elevate live event expectations for people and venues who demand better. With an expert balance of big-picture problem-solving and boots-on-the-ground execution, we deliver bespoke AV solutions for in-person, virtual, and hybrid meetings and live events. The most impressive, impactful meetings and events all have the same common denominator : dedicated, determined people working behind the scenes to make it happen. We’re looking for those people. Pinnacle Live is a Collaborative Crusader. We empower you to tackle tough challenges to deliver unforgettable hospitality and live event experiences.

Job Summary :

The Operations Manager will assist the Venue Director with the overall daily operational management of the venue with an emphasis on event execution and team development. This includes the timely set up, operation, and removal of audio-visual related equipment in accordance with the Company’s standard operating procedures, personnel management, equipment maintenance and logistics, and providing the utmost in guest service and client satisfaction. In addition, this role directs a team of exempt and non-exempt personnel in accordance with company policies and applicable federal and state laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, coaching, mentoring, directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Business hours will vary.

Essential Functions :

• Provide leadership in the execution of all phases of events while maintaining the highest commitment to best-in-class customer service to internal and external stakeholders.
• Ensure timely setting, striking of events and other essential floor activities.
• Maintain inventory integrity ensuring quality, functionality, organization, and availability.
• Maintain a working knowledge of industry trends, tools, and innovations.
• Assist Venue Director in managing budget for increased revenue and control expenses effectively including sub-rentals and labor.
• Train, manage, and develop staff in accordance with company SOPs facilitating elevated customer service standards, employee growth, and a culture of achievement.
• Build strong relationships with equipment sub-rental and labor vendors to ensure they provide.
• Manage accurate and timely billing of events and clients.
• Timely creation and processing of purchase orders and vendor invoices.
• Attend hotel meetings, as necessary.
• Effectively utilize applicable company computer systems and continually work toward updating and improving systems and technical skills required to run them.
• Provide technical support for events.
• Comply with all safety protocols and standard operating procedures.
• Other duties as assigned.

Education & Experience :

Required Skills & Knowledge :

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits :

Pinnacle Live is an E-verify and Equal Employment Opportunity Employer.

Pinnacle Live is committed to welcoming, valuing, and supporting every person and their unique contributions. We are actively working to foster an environment where diversity, equity, inclusion, belonging, and mutual respect thrive. We recognize that diversity is intersectional and that actively valuing diversity demands that we continually strive to establish a welcoming atmosphere for all.

Pinnacle Live welcomes, openly acknowledges, empowers, and celebrates the diversity of all our team members, clients, and partners, and affirms the identities and experiences of all our members. We strive to create an environment where we actively embrace all forms of diversity.

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