Venue Director II - Audio Visual, Event Technology

Venue Director II

Interested in this role You can find all the relevant information in the description below.

90,000-103,000 Salary Incentive

Company Overview

Pinnacle Live is a premium, in-house AV partner. We elevate live event expectations for people and venues who demand better. With an expert balance of big-picture problem-solving and boots-on-the-ground execution, we deliver bespoke AV solutions for in-person, virtual, and hybrid meetings and live events. We're looking for dedicated, determined people working behind-the-scenes to make it happen.

Job Summary :

The Venue Director II is responsible for successfully managing their assigned venue. They will be responsible for maintaining profitability and achieving sales and operations goals while providing best-in-class customer service to all stakeholders, including hotel partners, clients, and team members. In addition, the Venue Director II will create a culture of achievement, support diversity, pursue continuous improvement, and demonstrate an unwavering commitment to cultivating and growing the venue relationship.

Essential Functions :

• Provide leadership in executing all phases of events while maintaining the highest commitment to best-in-class customer service to internal and external stakeholders.
• Lead Operations team to ensure efficient floor operations, such as the timely and accurate set and strike of equipment and other essential floor activities.
• Responsibilities will include hiring, interviewing, and training team members, planning and assigning, coaching, mentoring, directing work, appraising performance and rewarding, and disciplining team members.
• Addressing complaints and resolving problems.
• Review P&L to ensure profitability; manage expenses by utilizing available resources and implement cost control measures where necessary.
• Maintain inventory integrity, ensuring quality, functionality, organization, security, and availability.
• Maintain a working knowledge of industry trends, tools, and innovations.
• Develop and maintain strong relationships with venue partners.
• Represent Pinnacle Live as a valued partner at hotel meetings and customer site visits.
• Ensure timely payment of all payables.
• Ensure timely processing of billing and invoices; enforces compliance with all financial management SOPs.
• Train, manage, and develop team in accordance with company SOPs facilitating elevated customer service standards, employee growth, and a culture of achievement.
• Effectively utilize applicable company computer systems and continually work toward updating and improving systems and technical skills.
• Provide technical support for events as necessary.
• Delegate tasks effectively as required.
• Comply with all safety protocols and standard operating procedures.
• Other duties as assigned.

Education & Experience :

Required Skills & Knowledge :

Reasonable accommodations may enable individuals with disabilities to perform essential functions.

Benefits :

Pinnacle Live is an E-verify and Equal Employment Opportunity Employer.

Pinnacle Live is committed to welcoming, valuing, and supporting every person and their unique contributions. We are actively working to foster an environment where diversity, equity, inclusion, belonging, and mutual respect thrive.

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Salary : $90,000 - $103,000