What are the responsibilities and job description for the Concierge - Part Time position at Pinnacle Living (Cedarfield)?
Cedarfield Concierge
- Part Time. Every other weekend, 4:00pm - 9:00pm.
Job Description
Serves as the main point of contact for all people entering the community including residents, families, and visitors. Answers telephone and directs incoming calls, assists residents, guides visitors, and provides other administrative services as required.
EDUCATION, EXPERIENCE, CERTIFICATION AND LICENSURE REQUIREMENTS
- High School diploma or equivalent.
- 0-2 years administrative experience preferred.
Job Duties
- Receives and greets visitors and residents in a professional, courteous, and friendly manner and determines each visitor’s needs to direct them to the proper person, office, or area.
- Answers incoming calls, questions, and/or refers callers to the appropriate team member.
- Delivers messages to the appropriate team member or resident.
- Gives appropriate requested information to and for residents.
- May input information on the in-house television channel and Information/Activity Line daily.
- Communicates via radio to maintenance and health services team members during emergencies and other times of need.
- Completes guest room reservations.
- Responsible for communicating, updating, and directing important information to other team members.
- May work in the health services area of the community and have additional duties associated with this area such as supplies ordering, scheduling and making appointments for residents.
- All other duties as assigned.
Knowledge, Skills, and Abilities
- Basic administrative knowledge and skills which are applied within clearly defined parameters using standard procedures and practices.
- Ability to read and write and follow written and oral instructions.
- Ability to use general office equipment, such as facsimile machine, copier, computer.
- Attention to detail and high regard for confidentiality.
- Must be able to use a computer and work the switchboard and paging systems.
- Exceptional customer service and phone skills.
PHYSICAL REQUIREMENTS AND WORKING CONDITIONS
- May include frequent lifting (up to 25lbs).
- Extensive walking, bending, stooping, standing.
- Ability to work in a fast-paced environment with multiple tasks.
- Ability to respond to problems and emergencies.
- Universal staffing, holiday, inclement weather, and a flexible work schedule are required.
- Exposure to the sights, sounds and odors of a typical long-term care and health care environment serving senior citizens, some with dementia.
INDO
Benefits
- Double Time when working designated holidays.
- 8 Federal Holidays, including Martin Luther King Day and Juneteenth
- Paid Personal half day is provided each year.
- Free parking available
- PayActiv – Cash advance on your paycheck available
- Employee Assistance Program – LifeSolutions EPA
- Team Member referral bonus available
- Additional benefits are available for those who average 30 hours per week.
Company Description
A Top Richmond Workplace Winner for the 7th year in a row! At Cedarfield our team members are dedicated to creating a community where age does not define the person. Our mission of Enriching Life’s Journey guides our team in delivering service that focus on autonomy and self-direction, whether that is done in our residents’ cottages, apartments, assisted living, memory support or nursing residences. Our values of Culture, Stewardship, Partnership, Diversity, Hospitality and Quality form a framework for everything we do. If you possess strong professional skills and a desire to serve others by promoting person centered services in a team environment, we invite you to continue with this job application.
Vaccination Requirement
Employees hired for this position will be required to follow Pinnacle Living’s company-wide policies of being or becoming fully vaccinated against the annual flu, each subject to potential accommodation for medical reasons or religious beliefs.
