What are the responsibilities and job description for the Application Support Analyst position at Pinnacle living?
ONLY W2 - NO C2C
Location : Tampa, FL (2 days onsite - Hybrid)
Duration : 6 months CTH
Description :
Application Support Analyst (a nice to have is : Bigdata Hadoop / Hive experience)
Manager Notes :
Looking for 5 years in application Support working with ETL tools preferably Ab Initio (but others would work too)
MUST have good skills in Unix (shell) script writing and Oracle SQL scripts writing.
This profile would be more on the application development side and will not be a a system admin
The Apps Support Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach / taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal / formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and / or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.
Responsibilities :
- Perform technical operational tasks on routine basis within OLA.
- Trouble shooting issues reported by users and issues self-detected within SLA Independently resolve all known issues and 80% of newly occurred issues, including data investigations.
- Monitoring and recover all processes.
- Maintain environment stabilities
- Coordinate with Level 3 ad Development team on resolving issues in PROD environment and provide feedback.
- Collect environment improvement points and provide a plan to Development team and application owners.
- Planning and coordinating release knowledge sharing, migrations, disaster recovery Documentations
- Provide knowledge and support training for new team members
- Develop support-script and simplify-issue-investigation scripts
- Take lead on new implementations and rollouts
Qualifications :
Education :
Degree in Computer Engineering, or equivalent experience.
LI-AM1
Pay Range : $60 - $65 / hr on W2
The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work.
Salary : $60 - $65
