What are the responsibilities and job description for the Concierge - Part Time position at Pinnacle Living?
Serves as the main point of contact for all people entering the community including residents, families, and visitors. Answers telephone and directs incoming calls, assists residents, guides visitors, and provides other administrative services as required.
Education, Experience, Certification And Licensure Requirements
Education, Experience, Certification And Licensure Requirements
- High School diploma or equivalent.
- 0-2 years administrative experience preferred.
- Receives and greets visitors and residents in a professional, courteous, and friendly manner and determines each visitor's needs to direct them to the proper person, office, or area.
- Answers incoming calls, questions, and/or refers callers to the appropriate team member.
- Delivers messages to the appropriate team member or resident.
- Gives appropriate requested information to and for residents.
- May input information on the in-house television channel and Information/Activity Line daily.
- Communicates via radio to maintenance and health services team members during emergencies and other times of need.
- Completes guest room reservations.
- Responsible for communicating, updating, and directing important information to other team members.
- May work in the health services area of the community and have additional duties associated with this area such as supplies ordering, scheduling and making appointments for residents.
- All other duties as assigned.
- Basic administrative knowledge and skills which are applied within clearly defined parameters using standard procedures and practices.
- Ability to read and write and follow written and oral instructions.
- Ability to use general office equipment, such as facsimile machine, copier, computer.
- Attention to detail and high regard for confidentiality.
- Must be able to use a computer and work the switchboard and paging systems.
- Exceptional customer service and phone skills.
- May include frequent lifting (up to 25lbs).
- Extensive walking, bending, stooping, standing.
- Ability to work in a fast-paced environment with multiple tasks.
- Ability to respond to problems and emergencies.
- Universal staffing, holiday, inclement weather, and a flexible work schedule are required.
- Exposure to the sights, sounds and odors of a typical long-term care and health care environment serving senior citizens, some with dementia.
