What are the responsibilities and job description for the OPERATION MANAGER position at Pinnacle Logistics?
DescriptionResponsibilities :
- Deliver excellence in service
- Lead Transportation / Service management Teams in multiple locations regionally and nationwide
- Hire, train, develop and appraise staff effectively; take corrective action as necessary in a timely manner and in accordance with company policies
- Foster a "safety first" culture through awareness, training, and accountability
- Establishes and maintains positive employee relations and excellent internal communication
- Establish a culture of continuous improvement and learning to drive thought leadership and high customer service levels while driving to a low-cost operating model
- Assist Senior management in developing and implementing programs to increase staff retention
- Direct and implement strategic corporate and local initiatives
- Direct and monitor daily operations to assure services are performed efficiently and in accordance with appropriate regulations, standard operating procedures, policies, and guidelines
- Monitor operational metrics and compliance guidelines throughout the network and ensure all local, state, and federal regulations are met
- Provide accurate and timely submission of key quality, financial, and safety reports
- Ensure efficient utilization of assets to streamline operating costs.
- Develop and support new operational initiatives to streamline processes and reduce costs
- Coordinate quarterly business review with Local Managers to evaluate the performance
- Foster a supportive work environment
- Monitor daily, weekly, and monthly KPI's that drive performance and accountability
- Assist senior management with every aspect of developing, managing, and growing the business
- Assist managers Develop local budgets and review local P&L
- Review and supervise vendor contracts and payments, including leases, insurances, etc.
- Manage vendor communications and maintains a relationship
- Strive for continuous improvement of overall fleet operations Qualifications Education / Experience
- Ensure the quality management system procedures and processes are implemented and maintained throughout the network
- Perform other related duties as assignedRequired skills and Experience :
- Minimum of 10 years of experience, with at least 5 years in senior leadership positions in the supply chain, logistics, and distribution.
- Minimum of 5 years' experience managing a professional logistics staff.
- Experience across multiple logistics operations elements, including all modes of transportation, fleet, distribution, ecommerce fulfillment, and network optimization.
- Experience identifying and implementing new transportation processes and systems.
- Critical Competencies for Success include expertise in Dedicated Fleet Operations, Truckload, LTL, Intermodal, and 3PL relationships.
- Excellent communication and presentation skills, effectively present information and respond to questions from managers, clients, and vendors.
- Strong business and financial acumen.
- Availability to travel up to 50-60% of the time.Education and Training
- Bachelor's degree preferred
- Bilingual English / Spanish a plus
- knowledge of logistics-related systems (TMS, PMS, WMS, etc.)
- Experience with Microsoft Office and CRM software (SalesForce)
- Experience in supply chain management in a distribution environment
- Experience in an AS9100 or ISO environment
- Working knowledge of financial accounting and human resources practices
