What are the responsibilities and job description for the Hotel Front Desk Supervisor position at Pinnacle Partnership?
Job Summary
We are seeking a dedicated and experienced Hotel Front Desk Supervisor to join our team. In this role, you will be responsible for overseeing front desk operations, ensuring exceptional guest experiences, and managing staff performance. The ideal candidate will possess strong customer service skills, a background in hotel management, and the ability to handle various front desk responsibilities efficiently.
Responsibilities
- Supervise daily front desk operations, including check-in/check-out processes and night audits.
- Provide outstanding customer service by addressing guest inquiries, resolving issues, and ensuring a welcoming atmosphere.
- Train and mentor front desk staff on best practices in hospitality management and guest services.
- Manage phone systems effectively, demonstrating excellent phone etiquette while handling reservations and inquiries.
- Maintain accurate records of guest information and transactions to ensure smooth operations.
- Collaborate with other departments to enhance the overall guest experience and address any special requests or concerns.
- Ensure compliance with hotel policies and procedures while maintaining high standards of cleanliness and professionalism at the front desk.
Experience
- Previous experience in a hotel front desk role is required; supervisory experience is preferred.
- Strong background in customer service within the hospitality industry.
- Familiarity with night audit procedures is a plus.
- Proficient in using phone systems and managing multiple lines effectively.
- Knowledge of hotel management software is advantageous but not mandatory.
Join our team as a Hotel Front Desk Supervisor, where you can make a difference in our guests' experiences while growing your career in the hospitality industry!
Job Type: Full-time
Pay: $17.00 per hour
Benefits:
- Employee discount
- Health insurance
- Paid time off
Schedule:
- Day shift
- Evening shift
- Morning shift
- Overnight shift
- Weekends as needed
Ability to Commute:
- Spartanburg, SC 29301 (Required)
Ability to Relocate:
- Spartanburg, SC 29301: Relocate before starting work (Required)
Work Location: In person
Salary : $17
