Pinnacle Place Memory Care -
ABOUT US :
Pinnacle Place Memory Care is guided by a single purpose : To engage, protect, and love people living with memory loss. We are committed to sustaining a safe, active, and loving environment; to give our families peace of mind; to be patient, seeking to understand those living with memory loss; to provide each Anthem team member the opportunity for personal and professional growth, and to be respectful, trustworthy, and good stewards in all we do.
GENERAL STATEMENT OF POSITION :
Under limited supervision, is responsible for all aspects of resident care including initial and ongoing assessments; hiring, training, supervising, managing and coordinating resident Care Assistants.
SCOPE : Supervisory Responsibility : Supervise the resident care team of the community that includes the following positions :
- Medication Services Technicians
- Care Assistants
- Resident Care Coordinator
BUDGET RESPONSIBILITY : Responsible for meeting budget goals, expenses and established care thresholds for the resident
ESSENTIAL FUNCTIONS :
The following duties are normal for this position. These are not exclusive or all-inclusive. Other duties may be required and assigned.
Hires and provides orientation for new Care Assistants; ensuring that staffing levels are maintainedEvaluates medication orders and translates them for Medication Services Technicians and residents as neededSupervises and evaluates assistants on all shifts, providing counseling and written disciplinary and / or corrective action when neededProvides in-service training for resident assistants on a routine basis and one-to-one training as neededAssesses potential residents for appropriateness prior to move-in and provides on-going written assessments of all residentsDevelops and maintains Care / Service Plans for each resident, updating as diagnosis / condition changesCreates and maintains resident care communication system to ensure quality care on each shiftManages electronic reporting system, occurrence and situational reporting and Medication Administration RecordsMonitors centrally stored medication systemManages employee uniform / scrub programDevelops resident care policies and protocols as neededMonitors resident rooms, dining room, living room, attendant station, bathing rooms and medication rooms ensuring they are clean and orderlyMonitors supplies on hand, including linens and towels and orders as necessaryProvides first aid to residents when neededCommunicates with physicians and families on resident’s change of condition or incidentAccepts physician orders or order changes for medication or treatment, calls orders to pharmacyAssesses residents for needed medical intervention and arranges medical visits to doctor’s offices or emergency roomMaintains current resident emergency records with up-to-date informationMonitors the emergency call system and ensures staff responds appropriatelySupervises resident meals and monitors for appropriate dietsAssists with emergencies and with safety instructions for residents such as fire drills, etc.Maintains current knowledge of state and local regulations, ensuring community complianceAnswers telephones, assists visitors and gives tours to prospective residentsPerforms duties as manager on duty on a rotating basisConducts work tasks safely and in compliance with the community safety programProvides effective and courteous service to all residents, guests and co-workersPerforms other related essential duties as requiredAttend in-service training and workshops and meetings as required.Promote and protect the rights of each residentSupervision / Leadership
Provide high performance leadership and management of team to support the achievement of community and corporate performance goals. Observe and effectively manage the culture of the teamCreate an environment for team members that honors, respects and values individual opinions and suggestions; demonstrate fair treatment and ethical business practices; support development and reward achievementCommunicate performance standards to team; observe, measure and evaluate performance to ensure standards are achieved; conduct regular performance observation, assessment and discussion with team membersCommunicate information that supports team and company performance and communicate reasons for decisionsEnsure quality recruiting, hiring, development and retention practices that support company procedures and standardsAdminister compensation, rewards and recognition that support individual and team performance toward achieving shared goalsPerform various related essential duties as required by the vice president or by the Anthem home officeTeamwork and Communication
Participate in team activities, meetings and practicesActively build productive relationships with othersPractice “conversations for action” to understand and meet internal and external customer conditions of satisfaction This includes but is not limited to :Identifying key customers and department interdependencies and setting up regular conversations that build strong partnerships and actions toward a shared outcomeConducting regular meetings with team members, colleagues and customers that address actions, concerns, possibilities and planningDisplay ability and willingness to contribute to team by communicating effectively and consistently; follows team rules and procedures; participates in team decision making and problem solving; and offers new ideas and suggestions to maximize team performanceEngage in conversation to understand the conditions of satisfaction of job duties :Identify shared understanding of desired outcomesInitiate regular conversation to ensure outcomes are metGeneral and Organizational Requirements
Display behavior that supports the Anthem mission, vision, values and policiesConsistently perform position responsibilities in a professional and ethical mannerBuild knowledge and remain current on information, results and / or news related to the clients’ business that may impact revenue generation, quality of care or the business and professional relationship with the clientPursue job-related professional developmentMonitor own work performance and adjust; seek help as needed to fulfill job dutiesUnderstand and follows company and department policies and proceduresUnderstand and adhere to all laws governing team member and resident rightsProtect confidential information of team members, residents and vendorsConduct work tasks safely and according to the community safety programShow eagerness and flexibility completing other duties as assigned.MINIMUM TRAINING AND EXPERIENCE :
A minimum of three years of experience in a senior living community; a minimum of three years of experience in a management / supervisory position; a bachelor’s degree in nursing or a related field may be substituted for three of the years of experience; or any equivalent combination of training and experience which provides the required skills, knowledge and abilities
Knowledge of :
Infectious disease control policiesPersonal hygiene and cleaning procedures and the use of cleaning materialsPolicies and procedures concerning resident care and of administering the procedures correctlyRecord keeping duties that must be performed regarding residentsProspect evaluation methodsPrinciples of organization and functions of a retirement communityMotivation and coaching team membersProcedures for monitoring budgetsModern office practices and proceduresTyping, word processing, telephone etiquette and procedures and use of standard office equipmentTerminology used within the departmentComputer software skills including : Microsoft Office, Word, Excel, PowerPoint and community lead data base programKeep current knowledge and required certifications for quality care and services mandated by federal and state law and other regulating agenciesWork style Characteristics :
Integrity – honest and ethicalCooperative – pleasant with others, good-natured and cooperativeDependable – reliable and responsible, fulfilling dutiesTeam player – works through processes and with others to accomplish goalsAttention to Detail – careful about detail and thorough in completing work tasksConcern for Others – sensitive to other’s needs and feelings; helpful and understandingAdaptable / Flexible – open to change (positive or negative) and to variety in the workplaceStress Tolerance – accepts criticism and deals calmly and effectively with stress situationsIndependent – develops own way of doing job tasks; guides self with little or no supervision; depends on self to complete tasksInitiative – willingness to take on challenges and responsibilityLeadership – willingness to lead, take charge and offer opinions and direction. organizes the department to achieve goals and targets; leads by example; makes decisions with whatever information is available; inspires others to achieveAccountability - understand the need to achieve targets and goals of the departmentAchievement / Effort – establish and maintain personally challenging achievement goals and exert effort toward mastering tasksAnalytical thinking – analyze information and utilize logic to address work-related issues and problemsJudgment and Reasoning Ability :
Ability to apply principles of rational systemsAbility to use judgment and respond calmly in stressful situationsAbility to use deductive reasoning, applying general rules to specific problems to produce answers that make senseAbility to use inductive reasoning, combining pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).Ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations, observations of human behavior)Ability to focus on results, persevere and drive for the goal lineLanguage Ability and Interpersonal Communication :
Ability to understand and correctly use various information resources and documents including :Electronic reporting
Electronic Care PlansBudgetsResident filesShift reportsWebsiteMedical documentsStaffing reportsAbility to comprehend and correctly use a variety of informational documents including daily resident charts, bath and laundry charts, medical sheets and other reports and recordsAbility to comprehend a variety of reference books and manuals including Physician's Desk Reference, medical books, etc.Ability to prepare resident records, incident reports, daily reports and other job related documents using prescribed format and conforming to all rules of punctuation, grammar, diction and styleAbility to record and deliver information, to explain procedures, maintain confidentiality of restricted information and to follow instructionsAbility to use and interpret medical terminology and languageAbility to communicate effectively verbally and in writing with residents, physicians, supervisors, nurses, dietitians, maintenance personnel, coworkers and the general publicAbility to use and interpret various medical and health care equipment and tools including thermometers, wheelchairs, walkers, blood pressure equipment, stethoscope, etc.Ability to prepare reports, correspondence, budgets, marketing plans, newsletters, using prescribed format and conforming to all rules of punctuation, grammar, diction and styleAbility to use Microsoft Office, PowerPoint, Excel to prepare departmental reports and presentationsAbility to explain ideas, in writing and orally, so others easily understandAbility to communicate effectively and hospitably, both orally and in writingAbility to listen to and understand information and ideas presented through spoken words and sentencesAbility to conduct presentations and training sessionsAbility to recognize when something is wrong or is likely to go wrongMathematical Ability :
Ability to add, subtract, multiply and divide and calculate decimals, ratio and proportion, percentage, fractions and determine time, weight and measuresMay require the ability to apply formulas involving variables for setting up spreadsheetsMay require the ability to perform and apply descriptive statisticsEnvironmental Adaptability :
Ability to apply principles of rational systems such as nursingAbility to stay calm and respond appropriately in an emergency situationAbility to work effectively in an office environmentAbility to work effectively in a health care environmentCERTIFICATION AND CLEARANCE :
A current and valid Nursing License.First Aid and CPR certificationCriminal record clearance or criminal record exemption, as required by law
