Cosmetic Surgery Patient Liaison

Position Summary

The Cosmetic Coordinator plays a crucial role in guiding prospective cosmetic patients from initial inquiry through consultation and scheduling of procedures. This individual serves as the primary contact for cosmetic inquiries, responsible for ensuring a seamless patient experience, effective communication, meticulous organization, and strong follow-through to maximize patient satisfaction and conversion rates.

Key Responsibilities

1. Patient Engagement & Scheduling:

• Respond promptly and professionally to cosmetic inquiries (phone calls, emails, online leads).
• Schedule and confirm consultations, ensuring all relevant patient information is collected.
• Provide pre-consultation information to patients, clearly outlining expectations and procedures.

2. Consultation Management:

• Meet and greet patients on consultation day, ensuring they have an exceptional experience.
• Assist providers during consultations by taking notes, answering patient questions, and preparing quotes.
• Accurately document patient preferences, questions, and follow-up needs.

3. Follow-Up & Conversion:

• Proactively manage and track patient leads in a patient management system.
• Conduct timely follow-up calls or emails to address patient questions and facilitate scheduling.
• Ensure smooth hand-off of scheduled patients to clinical and surgical teams.

4. Administrative Duties:

• Maintain organized records of consultations, patient communications, and scheduled procedures.
• Prepare and deliver detailed patient quotes and financing information clearly and promptly.
• Collaborate with the marketing team on promotional initiatives, special events, and patient education.

5. Sales & Patient Education:

• Clearly communicate procedure options, pricing, financing, and expected outcomes to prospective patients.
• Cross-promote additional services (dermatology, medical spa treatments, skincare products) when appropriate.
• Provide exceptional customer service and represent the practice’s brand positively at all times.

Qualifications & Skills

• 2 years experience in a sales-oriented, customer-facing, or patient-coordinator role (medical aesthetics or plastic surgery experience preferred).
• Strong organizational skills, meticulous attention to detail, and exceptional follow-through capabilities.
• Excellent communication and interpersonal skills, both in-person and over the phone.
• Comfort discussing cosmetic procedures, pricing, and financing options.
• Proficiency in using CRM software, scheduling tools, and basic office technology.
• Professional appearance and demeanor.

Compensation

• Competitive base salary commensurate with experience.
• Opportunity for performance-based incentives or commissions based on consult conversions and procedure scheduling.

Benefits

• Healthcare benefits
• Paid vacation and holidays
• Employee discounts on cosmetic procedures, skincare products, and medical spa services.

This position requires a friendly, organized, and sales-oriented individual committed to delivering exceptional patient care and supporting the practice’s growth and reputation as the area’s premier cosmetic surgery provider.

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• Health insurance
• Paid time off

Schedule:

• Day shift
• Monday to Friday
• No weekends

Ability to Commute:

• Bluffton, SC 29910 (Required)

Ability to Relocate:

• Bluffton, SC 29910: Relocate before starting work (Required)

Work Location: In person

Salary : $45,000 - $55,000