Operations Coordinator (Corporate Stores)

Pinnacle Promotions (pinnaclepromotions.com) is an award-winning promotional product company specializing in branded merchandise ideation, sourcing, and production. For over 30 years, we have helped the world’s most recognized brands Make the Right Impression™ by delivering high-quality promotional products, flawlessly customized and delivered on time through our proprietary online solutions. We are proud to be named a Promotional Products Industry’s Greatest Companies to Work For in 2024 by PPAI, “Best Places to Work” by Counselor Magazine (six-times), The Atlanta Journal-Constitution, and PPB Magazine, as well as being listed in the Inc 5000 fastest-growing promotional marketing companies.

Department: Operations & Online Store

Reports to: Director of Online Store

Position Summary

As the Store Operations Coordinator, you will play a critical role in supporting the Online Stores and Operations department. This includes managing store orders, handling customer service inquiries, and overseeing warehouse management. The ideal candidate is a self-starter with strong organizational skills and the ability to manage priorities while supporting two account managers and their various accounts. This position offers opportunities for growth within the company and requires a proactive, solutions-oriented approach.

Major Responsibilities:

Store Order Management

• Place and track inventory store orders to their appropriate warehouses, ensuring accurate and timely delivery.
• Coordinate with vendors to process drop ship store orders, monitoring each order through to delivery
• Resolve order discrepancies in collaboration with the account team and vendors.
• Investigate and address any invoice discrepancies.
• Monitor and ensure the on-time closure of all store orders across platforms.

Customer Service

• Respond to customer inquiries and requests within 4 hours, providing effective solutions
• Collaborate with account managers to address customer needs and ensure satisfaction
• Actively troubleshoot and resolve issues related to store operations

Reporting and Analysis

• Generate and review reports for store drop ship orders and inventory
• Follow up on priority reports to confirm order accuracy and completion.

Job Requirements.

• Bachelor’s Degree
• Strong interpersonal, verbal, and written communication skills
• Ability to multitask and manage deadlines in a fast-paced environment
• Positive, can-do attitude
• Organizational skills to support two account managers effectively.

Compensation and Benefits

• Fun, progressive workspace and culture
• Competitive salary package
• Health, dental, and vision benefits
• Generous paid time off program
• Supplementary Short Term and Long Term Disability
• Paid holidays
• Simple IRA

Local candidates only. No phone calls or outreach accepted. Qualified candidates will be contacted based on meeting the job and experience requirements.

Join a company recognized for its exceptional workplace culture and dedication to employee growth. Pinnacle Promotions specializes in promotional products and branded merchandise, making a significant impact on the world’s leading brands. Be part of a dynamic team that values creativity, collaboration, and professional development.