What are the responsibilities and job description for the Customer Service Representative position at Pinnacle Propane?
Are you ready to be part of a dynamic and dedicated team? Alliant Gas/Pinnacle Propane, a leading propane distribution business operating in nine US states, is looking for a Customer Service Representative in our Payson, AZ area to join our team. At Alliant Gas/Pinnacle Propane, we are committed to providing exceptional service to our customers and employees.
Why Join Pinnacle Propane?
At Pinnacle Propane, we value our employees and offer a comprehensive benefits package to support your well-being and work-life balance. When you join our team, you'll enjoy:
- Great Benefits: Including medical, vision, dental insurances, amongst others.
- Life Insurance: Financial protection for you and your family.
- Community Volunteering Day: A paid day off to give back to the community and make a difference.
- Paid Time Off: Generous PTO and company holidays to relax, recharge, and spend time with loved ones.
- Retirement Savings Plan: Employer contributions to help you save for the future.
Position Summary
Our Customer Service Representative is responsible for inbound and outbound customer service including billing, service calls and dispatching. Operate within the policies and procedures outlined in Pinnacle Propane employee and operations manuals.
Essential Job Functions
- Answer all incoming calls relating to the retail propane and underground utility business
- Act as internal sales for incoming calls
- Perform daily Branch Processes and Procedures
- Maintain adequate systems (CIS.) knowledge
- Resolve customer problems by clarifying customer complaints; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Ensure the safekeeping of Company funds and property, personnel practices, security, sales, and record keeping procedures
- Document calls and issue work orders when necessary
- Schedule and dispatch bobtail delivery or service technicians
- Process monthly billing for all customers
- Receive and log payments from customers and apply to customer accounts
- Contact delinquent customers to secure payment
- Enter customer information in the database
- Process credit card payments
- Maintain customer files
- Provide daily, weekly and monthly reports as required by management
- Propane Dispensing
- Able to lift, carry, or push up to 60lbs.
- Maintain a professional image and superior customer service
- Maintain the Office and facility housekeeping appearance
Basic Qualifications (Required):
- High School diploma, GED or equivalent training and experience
- 2 years of accounting experience
- Strong research skills, attention to detail, organizational skills
- Courteous client contact skills
- Excellent written and oral communication skills
- Excellent interpersonal skills
- Ability to work in a start-up environment
- Working knowledge of Microsoft Office & general computer skills
- Bilingual Preferred
- Must be able to read, write, understand and speak the English language.
- Ability to abide by all DOT rules and regulations.
- Ability to read, analyze, and interpret documents, manuals, and reports.
- Ability to respond to common inquiries or complaints from clients, regulatory agencies or members of the business community.
- Consistently demonstrates cooperative, team-oriented behavior.
TRAVEL AND HOURS
- This position is full-time, standard operating hours
- Minimal travel may be required with this position as part of support responsibilities
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- employee is regularly required to talk or hear
- employee frequently is required to stand, walk, use hands to finger, handle or feel and reach
- employee is occasionally required to lift office products and supplies, up to 20 pounds
EEO Statement
Pinnacle Propane, LLC is dedicated to employing and maintaining a diverse team. We take pride in being an Equal Opportunity Employer, ensuring decisions are made irrespective of race, color, ethnicity, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran status, genetic information, or any other characteristics safeguarded by state or federal law.
Pinnacle Propane, LLC complies with the laws and regulations set forth in the EEO is The Law poster.
Additionally, Pinnacle Propane is dedicated to providing reasonable accommodations for job applicants with disabilities. Should you require assistance or an accommodation during the application process due to a disability, kindly email recruiting@pinnaclepropane.com.
Pinnacle Propane strives to ensure its careers website is accessible to everyone, including individuals with disabilities. If you encounter any difficulties accessing Pinnacle Propane’s careers website, please reach out to us at recruiting@pinnaclepropane.com so that we can offer the information or assistance you need through alternative methods and/or discuss a reasonable accommodation for the application process.
Disclaimer: Pinnacle Propane does not accept unsolicited resumes or applications from recruitment agencies. Any unsolicited information submitted to Pinnacle Propane by third-party agencies will be considered property of Pinnacle Propane, and we will not be responsible for any fees associated with such submissions.
