Client Services

Position Overview:

As a Client Services Representative, you will play a key role in supporting our clients by addressing their inquiries, resolving issues, and ensuring the highest level of satisfaction. Youll act as the main point of contact for clients, providing timely and effective communication, while building strong relationships.

Key Responsibilities:

• Serve as the primary liaison between the company and our clients.
• Respond to client inquiries via phone, email, or chat with professionalism and efficiency.
• Collaborate with internal teams to resolve client issues and provide appropriate solutions.
• Maintain accurate records of client interactions and transactions.
• Ensure a positive client experience by delivering excellent service and managing client expectations.
• Proactively identify opportunities to improve processes and enhance client satisfaction.

Qualifications:

• Previous experience in a client services or customer support role preferred.
• Strong communication skills, both written and verbal.
• Excellent problem-solving abilities and attention to detail.
• Ability to work effectively in a fast-paced, dynamic environment.
• Proficiency with Microsoft Office Suite and Excel.