What are the responsibilities and job description for the After Sales Coordinator position at Pinnacle Sales Group?
About Pinnacle:
Founded in 1980, Pinnacle Sales Group provides professional sales, logistics and other marketing services for manufacturers of fine kitchen, bath and outdoor living products. We have partnered with a select group of innovative manufacturers to provide a comprehensive range of products, services, training and support to all levels of upscale building products sales channel. Pinnacle provides a comprehensive suite of professional marketing services for manufacturers, distributors, dealers, contractors, specification professionals, and end-users. Our Representatives are responsible for developing new accounts and working with existing customers to improve sales penetration.
At Pinnacle, we operate on EOS (Entrepreneurial Operating System) which is a set of practices, tools and disciplines that gets everyone on the same page and going in the same direction. We share the vision of where we are going and provide traction in how to execute this vision. We believe in transparency and in being open and honest with one another, saying what needs to be said with respect and confidence so we can become a more healthy, cohesive team serving our clients or customers.
ESSENTIAL JOB FUNCTIONS:
- Technical Support
- Provide claims support via phone to Homeowners, Outside Sales, Dealers and Service Providers.
- Parts Support
- Dispatching and following up on service authorizations to providers.
- Recording and Updating Service Log in HubSpot
- Incoming Calls
- Creating / Distributing / Assigning Service Request Forms
- Communicating Service Updates
- Finding New Service Providers as Needed
- Maintain / Add Servicer Account Info (Hub Spot & Zen Locator)
EDUCATION AND EXPERIENCE REQUIRED:
- Experience with appliances preferred but not required.
- Prefer candidate with claims experience.
- Ability to multi-task and handle a high volume of incoming calls.
- Must be able to prioritize workload in an organized fashion.
- Detail oriented, professional attitude, reliable.
- Ability to communicate effectively verbally and in writing.
- Ability to interact with customers, employees and vendors in a professional manner.
- Ability to work independently with emphasis on accuracy and timeliness.
- Proficiency in Microsoft Office to include Outlook, Excel and Word.
GENERAL INFORMATION:
- Work Hours: Monday thru Friday, 8:00 am – 5:00 pm
- Drug Free and Smoke Free Workplace
- 90 Day Introductory Period
- Medical / Dental / Vision / Life / LTD Insurance
- PTO – Paid Time Off
- Paid Holidays
- Retirement Plan
