What are the responsibilities and job description for the Customer Service Associate position at Pinnacle Sales Group?
ABOUT PINNACLE:
Founded in 1980, Pinnacle Sales Group provides professional sales, logistics and other marketing services for manufacturers of fine kitchen, bath and outdoor living products. We have partnered with a select group of innovative manufacturers to provide a comprehensive range of products, services, training and support to all levels of upscale building products sales channel. Pinnacle provides a comprehensive suite of professional marketing services for manufacturers, distributors, dealers, contractors, specification professionals, and end-users.
At Pinnacle, we operate on EOS (Entrepreneurial Operating System) which is a set of practices, tools and disciplines that gets everyone on the same page and going in the same direction. We share the vision of where we are going and provide traction in how to execute this vision. We believe in transparency and in being open and honest with one another, saying what needs to be said with respect and confidence so we can become a more healthy, cohesive team serving our clients or customers.
We take great pride in offering an exceptional workplace for every employee. Pinnacle has been recognized by CareerSource Polk as one of the “Best Places to Work,” a special honor awarded to organizations that exemplify outstanding workplace practices and are committed to improving their employees' quality of life. This year, Pinnacle earned the title of "Employers of Distinction" for achieving the Best Places to Work Award for the last three consecutive years.
ESSENTIAL JOB FUNCTIONS:
- Support for Customer Service
- Responsible for processing incoming orders ensuring accuracy and efficiency
- Collaborate with various departments to ensure timely order fulfillment
- Assist with customer inquiries via phone, email or chat
- Update Records Daily in CRM / SalesPad
- Add Leads to CRM
- Pull Queries as Needed
- Special Projects as Needed
- Backup Duties for Customer Service Team
EDUCATION AND EXPERIENCE REQUIRED:
- Minimum of 1-3 years’ experience in a similar position.
- An Associates’ Degree is preferred but not required.
- Ability to multi-task and handle a high volume of incoming calls and email.
- Must be able to prioritize workload in an organized fashion.
- Detail oriented, professional attitude, reliable.
- Ability to communicate effectively verbally and in writing.
- Ability to interact with customers, employees and vendors in a professional manner.
- Ability to work independently with emphasis on accuracy and timeliness.
- Proficiency in Microsoft Office to include Outlook, Excel and Word.
GENERAL INFORMATION:
- Work Hours: Monday thru Friday, 8:00 am – 5:00 pm
- Drug Free and Smoke Free Workplace
- Medical / Dental / Vision
- Life Insurance
- Long Term Disability Insurance
- PTO – Paid Time Off
- Paid Holidays
- Employee Assistance Program
- Retirement Plan
- Tuition Reimbursement
At Pinnacle, we value diversity and are committed to fostering an environment of mutual respect. We are an equal opportunity employer, and all employment decisions are based on merit, performance, and business needs. We believe that inclusion enhances our success and aim to recruit and retain the most talented individuals from diverse backgrounds.
