Senior ServiceNow Administrator

Job Title: Senior ServiceNow Administrator

Location: Miramar, FL
Duration: 3 6 Months Contract-to-Hire (CTH)

Job Description:

We are seeking an experienced Senior ServiceNow Administrator to join our dynamic team in Miramar, FL. This role is ideal for a motivated IT professional with a strong background in ServiceNow administration, ITIL processes, and infrastructure management. The successful candidate will play a key role in implementing, managing, and optimizing ServiceNow platforms to support business operations.

Key Responsibilities:

• Administer, configure, and maintain the ServiceNow platform, ensuring optimal performance and reliability.
• Implement and manage ServiceNow modules such as Incident, Problem, Change, and Asset Management.
• Develop custom applications, workflows, and automation within ServiceNow to improve efficiency.
• Provide recommendations for process improvements, including automation of manual tasks.
• Collaborate with cross-functional teams to gather requirements and deliver technical solutions.
• Manage ServiceNow integrations with third-party systems using APIs and integration tools.
• Monitor system performance, troubleshoot issues, and apply updates and patches as needed.
• Ensure compliance with ITIL best practices and ServiceNow standards.
• Maintain documentation for system configurations, workflows, and processes.

Required Skills & Qualifications:

• Education: Bachelor s degree in Information Technology, Computer Science, or a related field.
• Experience: 5 years as a ServiceNow Administrator with a proven track record of successful implementations and management.
• Technical Skills:
• Strong understanding of ServiceNow services and ITIL processes.
• Proficiency in ServiceNow scripting languages (JavaScript, GlideScript) and web technologies (HTML, CSS, AJAX).
• Knowledge of database management, specifically MariaDB and SQL.
• Experience with ServiceNow modules such as Incident, Problem, Change, and Asset Management.
• Soft Skills:
• Excellent analytical and problem-solving skills with attention to detail.
• Strong communication and interpersonal skills for effective collaboration with technical and non-technical stakeholders.

Preferred Qualifications:

• ServiceNow Certified System Administrator (CSA) certification.
• Additional ServiceNow certifications (e.g., Certified Implementation Specialist).
• Experience with ServiceNow integration tools and APIs.
• Knowledge of ServiceNow Remote Process Synchronization.

• Hands-on experience with ServiceNow On-Prem instance implementation, management, and troubleshooting.