What are the responsibilities and job description for the Desktop Support Technician position at Pinnacle Technologies?
Job Summary
We are seeking a skilled Desktop Support Technician to provide technical assistance and support to our internal users. The ideal candidate will have a strong background in desktop support, network administration, and IT support.
Job Overview
Job title: Desktop Support Technician
Pay Rate: $25 to $26.60/hr on W2 (With reimbursement of mileage)
Shift: 2:00pm to 11:00pm (Monday – Friday)
Duration: 12 Months and Contract to Hire
Location: Charleston WV 25303
Shift: Tues-Sat 4:00am to 12:30pm | rotating shifts, and on call support
Note: A Certification mandatory
Duties
- Provides support activities in an assigned area.
- Performs equipment exchange and recording inventory controls, software installations and program updates, troubleshooting and problem resolution on computer and Telecommunication systems.
- Train users on supported software and hardware with understanding of technology from a user perspective as well as technical perspective.
- Assist users to resolve computer related problems such as inoperative hardware or software.
- Travel is required using one’s personal vehicle to provide Technology Support for Customers and to support Client Core Technology solutions, Client Small Package, Freight and SCS locations to supporting Client technology infrastructure.
- Willing to work various shifts, able to work five days per week with possibility of weekends as needed due to vacation coverage or planned weekend upgrades.
Education
- Associates Degree in Computer Science required Bachelors preferred and A certification required. Proficient/Advance skills in Microsoft Office Access, Word, Excel and Outlook.
- Strong communication (both verbal and written), problem solving, and decision making skills.
- Ability to work with minimal supervision. Highly organized and detail oriented; ability to prioritize daily tasks
Job Type: Temp-to-hire
Pay: $25.00 - $26.60 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
- Evening shift
- Monday to Friday
Education:
- Associate (Required)
Experience:
- Desktop support: 2 years (Required)
License/Certification:
- CompTIA A (Required)
Ability to Commute:
- Charleston, WV 25303 (Required)
Ability to Relocate:
- Charleston, WV 25303: Relocate before starting work (Required)
Work Location: In person
Salary : $25 - $27
