What are the responsibilities and job description for the Desktop Support Technician position at Pinnacle Technologies?
Overview
We are seeking a skilled Desktop Support Technician to join our team. The ideal candidate will have a strong technical background and be proficient in providing desktop support services to end-users.
Duties
- Provides support activities in an assigned area. Performs equipment exchange and recording inventory controls, software installations and program updates, troubleshooting and problem resolution on computer and Telecommunication systems.
- Train users on supported software and hardware with understanding of technology from a user perspective as well as technical perspective.
- Assist users to resolve computer related problems such as inoperative hardware or software.
- Travel is required using one’s personal vehicle to provide Technology Support for Customers and to support Core Technology solutions, Small Package, Freight and SCS locations to supporting technology infrastructure.
- Willing to work various shifts, able to work five days per week with possibility of weekends as needed due to vacation coverage or planned weekend upgrades.
Requirements
- Associates Degree in Computer Science required Bachelors preferred and A certification required.
- Proficient/Advance skills in Microsoft Office Access, Word, Excel and Outlook.
- Strong communication (both verbal and written), problem solving, and decision making skills. Ability to work with minimal supervision.
- Highly organized and detail oriented; ability to prioritize daily tasks
Job Type: Contract
Pay: $21.61 - $26.60 per hour
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Education:
- Associate (Preferred)
License/Certification:
- CompTIA A (Preferred)
Work Location: In person
Salary : $22 - $27
