What are the responsibilities and job description for the Enterprise Customer Success Manager position at Pinpoint?
Description
Hi đź‘‹ I'm Andy, Chief Customer Officer at Pinpoint.
We’re a high-growth, HR tech start-up building and selling software that helps in-house recruitment teams attract, hire, and onboard the right talent. Today, we have a strong foundation in place, with a mature product, strong product-market fit, and happy customers.
Our rapid growth has brought exciting new challenges. This year, we’ve won 4 of our 10 largest customers, with Q2 ACV up 93% year-over-year. As we bring on more enterprise clients, we’re looking for an experienced Enterprise Customer Success Manager to help us scale.
This is a high-impact role where you’ll shape how we support enterprise customers. You have deep industry (HR / TA) expertise, thrive in strategic partnerships, and know how to navigate complex client needs. If you’re passionate about delivering outstanding customer experiences and driving account growth in a fast-paced HR tech startup, this is your chance to make a real mark.
The fine print (but way more exciting) :
- This remote role is based in the UK, home to our HQ. Our team is spread across the UK and US, with an evenly split customer base in both regions.
- We set the bar high for customer success. Our G2 and Capterra reviews show that clients consistently rave about our support and success teams—one of our biggest differentiators.
- Our product evolves rapidly. With monthly releases and high flexibility, you’ll need to stay adaptable and continually learn to support unique client needs.
- You’ll manage 30 enterprise customers, working closely with the support team to drive satisfaction and success.
- You may travel up to 15% of the time for in-person meetups with your accounts
- Your work will be dynamic. You’ll balance proactive strategy with reactive problem-solving, always thinking about how Pinpoint can help customers run a world-class hiring process.
- Our values shape who we are and how we work. We’re excited to meet candidates who share these principles and will bring these values to life in their work.
About the Role :
Tech Stack : Google Workplace, Notion, Slack, Zoom, Hubspot, Intercom, Lattice, Linear, Chargebee, Calendly, HiBob, Guru.
About You :
What We Offer :
We want Pinpoint to be the best place you’ve ever worked —somewhere you feel valued, supported, and excited to grow. Here’s what you’ll get :
A detailed overview of our benefits can be found here .
We’re changing the way companies hire, and rewriting the rules of recruitment.
We build talent acquisition software, setting out to fix broken hiring processes that make it so hard for great candidates and great companies to find each other.
We do this by being the only applicant tracking system on the market that’s both fast and easy to use, while being flexible enough to manage complex workflows as companies grow.
We believe attracting the right people and building the strongest teams means being different, not better. It means helping candidates understand what you do and don’t offer—warts and all. And enabling your whole team to be part of the hiring process.
If you’re looking for somewhere you can learn quickly, make a meaningful impact in a fast-paced business, and grow your career, you’re in the right place.
We’ll enable you to do your best work with the tools you need, support from the rest of the team, and an expectation that you’ll challenge that status quo—helping us continually improve what we do.
