What are the responsibilities and job description for the Technical Support Expert position at PINS?
Company Overview:
PINS is a rapidly growing software company that streamlines and automates the process of tracking insurance for various industries. Our software maximizes efficiency through automatic compliance verification, bulk emailing, and seamless integrations with third-party software.
About the Job:
We are seeking a Customer Support Product Specialist to join our team. In this role, you will act as a product expert to drive account adoption, expansion, and customer engagement.
Key Responsibilities:
- Provide exceptional customer support and resolve issues quickly
- Support on-boarding and training for new and existing customers
- Serve as a subject matter expert on PINS software functionality and integrations
- Foster customer relationships to drive software adoption
- Monitor and document customer experience details
Requirements:
- Min 2 years of combined experience in customer service or customer support
- Skilled in organizing and prioritizing competing time demands
- Exceptional organization and follow through skills with great attention to detail
- Excellent written and oral communication skills