What are the responsibilities and job description for the Activity Manager position at Pinstripes?
The Pinstripes Activity Manager must be self-motivated, driven, and precise. They must have excellent organization, communication, and interpersonal skills.
The main role of the Activity Manager is to oversee and increase the number of reservations in the venue and grow sales organically . They are tasked with ensuring guest communication via phones, reservation systems, and in person are handled correctly. They must be the resident expert on all the venue has to offer, including product, pricing, promotions, and special events. They will also take the lead on the various marketing initiatives that occur on a regular basis at Pinstripes.
Requirements
Schedule :
Schedule may vary based on time of year and volume. Minimum 5 days, 45-50 hours per week. 1 Weekend shift required. Holiday weekends may require additional weekend shifts. (Easter, Mother's Day, Father's Day, Santa Brunch, etc.)
Shifts will largely take place at the store level, there will also be off-site responsibilities as well, connecting with the community and attending various events.
Job Responsibilities :
Reservations
Seek out all opportunities to book reservations, and build reservation numbers
Double check reservations to ensure they have been inputted into the system correctly and confirmed the day prior
Ensure Opentable and Tock reservations are synced and planned each day
Ensure any requests for reservations are responded to and accommodated
Maximize Walk-In capacity and give the guests options to ensure they join us in the venue.
Communicate any overlap or issue with Events directly with the Event Team to ensure that the guest(s) is accommodated correctly
Take the lead during Holiday Brunches to ensure that all reservations are taken correctly, mapped out, and confirmed. Communicate these reservations to all Managers to ensure that all proper tools, Staffing, setups, etc are there.
Large parties are assigned correctly and set up prior to arrival
Celebrations and Guest Notes for reservations are planned out each shift
Coach and teach the Host Team how to properly use the reservation system
Phones
Ensure all phone calls are being answered and guests have the ability to easily book a reservation through the phones
Correctly relay the correct information to the guest over the phones and answer questions as they are presented
Respond to all voicemails daily to ensure we do not miss an opportunity to book a reservation for a guest
Monitor phone calls statistics in venue and follow up on any opportunities
Coach and teach the Host Team proper phone etiquette
Front Desk Operations
The Host Desk is Clean and Organized at all times. (General organization, Menus, Shoes, Windows, etc.)
Be the concierge of the guest experience, offer taxi service, be knowledgeable of the surrounding area, offer suggestions, utilize manager business cards to connect with guests
Engage with all guests coming into and leaving the venue and flag any opportunities in the guest experience before they leave the venue
Ensure the Host Team receives a quality Pre-Shift and has all of the information for a smooth shift
Restroom Check Sheets are being utilized by the Host Team and signed off on
All reservations are properly assigned for the shift
Educate the guest about our daily promotions and all the venue has to offer
Ensure the Front Desk has all of the proper collateral available at all times
Ensure the Host Team is adhering to their assigned positions and coach and teach them on proper execution of their role
Ensure all Host Checklists are being completed and signed off on
Facilitate coat check when applicable for the guest
Facilitate great communication between all team members on the shift
Local Store Marketing
Work closing with the LSM Director and Community Marketing Coordinator to ensure consistency in execution of all LSM events
Take the lead on Local Store Marketing reservations and sign ups, manage and build the number of reservations
Take the lead on execution of Local Store Marketing events that take place in the venue (Kids Club, Line Dancing, Paint and Sip, Comedy Shows, etc.)
Find creative ways to reach out to the community and invite them to join us at Pinstripes
Foster and create meaningful connections that see new guests visit the venue
Collaborate with Operations, and Marketing teams to execute local store marketing initiatives
Find creative ways to build relationships with community partners and business'
Expectations
Work closely and maintain a high level of communication with all Salaried Team members (FOH, BOH, and Sales)
Take the lead on guest engagement and connections in the venue
Own all Local Store Marketing Initiatives both inside and outside the venue
Be a role model for the Host Team o Be the resident expert on all reservations systems
Own the phones in the venue
Ability to lead and run the Front Desk when necessary
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