Receptionist

Summary:

The Branch Receptionist will facilitate positive contact and communications between customers and bank staff and perform administrative duties for the branch.

Essential Duties:

• Answers incoming phone calls, transfers calls, and takes messages when necessary.
• Answers customer questions and provides general information on banking services.
• Follows up on minor customer issues.
• Greets and welcomes new and existing customers and directs them to the appropriate bank staff.
• Notifies appropriate staff when a visitor with an appointment arrives.
• Offers refreshments when appropriate.
• Oversees and maintains the Waiting, Reception, and Coffee areas keeping them stocked and organized.
• Maintains the Coffee, Workroom and Teller area copiers including ordering copier supplies.
• Checks copiers at end of day for any remaining customer information and delivers accordingly.
• Processes and distributes incoming mail; prepares outgoing mail for pickup.
• Balances Internal Bank Accounts as assigned by management.
• Performs clerical, administrative or other related duties as assigned by management.
• All other duties as assigned.

Qualifications:

• Excellent communication and interpersonal skills.
• Ability to promote a positive image of the bank.
• Proficient with Microsoft Office Suite or similar software.
• Ability to maintain professionalism and tact in stressful situations.
• Positive attitude.

Education/Experience:

• High School Diploma or Equivalent

• One year of clerical experience required.