Shelter Support Specialist

PIONEER CENTER for Human Services

Shelter Support Specialist (SSS)

Monday - Friday 4p-midnight

POSITION SUMMARY
The SSS is responsible for providing skills training and other services to diverse client population as outlined in each individual's plan (IP). Duties also include monitoring the acquisition of designated skills. Skills training and other services may include, but are not limited to; socialization, recreation, self-care, communication, physical/nutritional needs, related personal independence opportunities, vocational opportunities and gross and/or fine motor skills.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

• Works effectively with a diverse population of people who are experiencing severe mental health symptoms, such as psychosis, people who have medical conditions or compromised health or who may be under the influence of drugs or alcohol.
• Maintain professional, calm, objective judgment in handling disputes between clients, encountering challenging behaviors and deciding steps to be taken to manage the dynamic between people living in an Emergency Shelter.
• Able to manage multiple requests or situations and triage/prioritize those that must be dealt with immediately.
• Build professional rapport with clients, observing objective boundaries at all times while assisting clients in building skills in their recovery, resiliency, and independence.
• Be able to use nonviolent crisis intervention methods to de-escalate verbally and potentially physically escalated clients.
• Be able to utilize knowledge of policy and procedure to maintain safety and cohesion of the
• Emergency Shelter Rooms and the Transitional Living House in their respective separate locations, two buildings on the same campus.
• Perform skill training activities or service provisions in a safe, effective, respectful and healthful manner as outlined in each client's Individual Plan (IP).
• Supervise homeless clients and clients in transitional housing, and assist with life skills.
• Respect the privacy, confidentiality and property of clients.
• Maintains ethical and professional boundaries.
• Keeps and maintains appropriate and required records.
• Understands and follows appropriate policies, procedures, rules, and regulations. Assist with program supply monitoring, ordering and stocking.
• Ensure PADS buildings are safe, submitting work orders as necessary.
• Regular, reliable, predictable attendance.
• Performs all other duties as assigned by Supervisor.

POSITION QUALIFICATIONS

Competency Statement(s)

• Accountability & Dependability - Takes personal responsibility for the quality and timeliness of work and achieves results with little oversight. Manages own time, priorities, and resources to achieve goals.
• Adaptability and Flexibility - Adapts to changing business needs, conditions, and work responsibilities.
• Confidentiality - This position requires the ability to maintain strict confidentiality, including, but not limited to financial and agency information pertaining to Pioneer stakeholders.
• Creative & Innovative Thinking - Develops fresh ideas that provide solutions to all types of workplace challenges. Resolves difficult or complicated challenges.
• Decision Making & Judgment - Makes timely, informed decisions that take into account the facts, goals, constraints, and risks.
• Ethics & Integrity - Earns others' trust and respect through consistent honesty and professionalism in all interactions.
• Relationship Building - Builds constructive working relationships characterized by a high level of acceptance, cooperation, and mutual respect. Builds and maintains client and customer satisfaction

(internal and external) with the services offered by the agency.

• Teamwork - Promotes cooperation and commitment within a team to achieve goals and deliverables.

SKILLS & ABILITIES

Education: High School Graduate or General Education Degree (GED): Required

Experience: No prior experience necessary

Computer Skills: Evolv, Microsoft Office, Word, Excel, Outlook

Certifications & N/A
Licenses:

Other Requirements: Must have and maintain a valid driver's license.

Ability to use Phone, Fax, Copier, and file required.

The company has reviewed this job description to ensure that essential functions and basic duties have been included.
It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.

Job Type: Full-time

Pay: $15.75 - $17.25 per hour

Expected hours: 40 per week

Benefits:

• Life insurance
• Paid time off
• Referral program

Schedule:

• 8 hour shift
• Evening shift
• Monday to Friday

Work Location: In person

Salary : $16 - $17