IDD Residential Manager of Operations and Training

• Group Home Supervisors supervision, review and management including interviewing and hiring as needed, training, coordination of schedules and absences, investigating complaints and resolving programs, performing corrective counseling and appraising performance.
• Investigating complaints, resolving problems, and monitoring the delivery of service to our clients.  Informing the Residential Sr Manager/Supervisor of any complaints that may require OIG investigations or of any critical clients, staff or guardian issues.
• Responds timely, within 24 hours, to all participant, family, staff and collateral emails, phone call, texts, etc. regarding applicable areas and departments of oversight.

• Guide the Inter-disciplinary Team (IDT) to along with Residential Sr Manager/Supervisor to develop individual program plans for each client; monitoring and revising plan, as needed and addressing concerns with the IDT

• Completes all monthly reporting requirements set forth by Pioneer Center or program funding sources and regulatory bodies. This includes all training documentation, safety drills and other requirements as needed.  

• Completes all required paperwork to include, but not limited to; billing, attendance reports, memos, monthly staff meetings notes within designated timeframes and maintains the confidentiality of all related data and information.
• In conjunction with Group Home Supervisors, responsible for overseeing staff scheduling for coverage and to minimize OT hours and costs.
• Responsible for budgets in all DD Residential group homes and vehicles.
• In conjunction with Group Home Supervisors, responsible for all maintenance of DD Residential group homes and vehicles.
• Ensures completion of all training, developing and facilitating new trainings as necessary and document all supporting documentation needed.
• Completes regular facility evaluations and inspections and ensures compliance with Rule 115 and HCHS settings rules, cleanliness, and general upkeep of agency CILA’s.
• Ensures and evaluates IDD Residential Homes for program, operations and outcome effectiveness. Leads the team in program development; plans, organizes, implements, and monitors program and outcome goals and objectives.
• Ensure IDD Residential group home schedules are maintained and adhered to and monitor on an ongoing basis, reporting on progress to minimize overtime within homes.
• Monitors staff documentation on clients’ progress towards their goals, routing IP and necessary paperwork to other parties, as needed or required.
• Responsible for staff including Group Home Supervisors and their staff adherence to and understanding of all regulatory requirements that may be applicable to other departments for oversight. This includes but is NOT limited to DHS Rule 115, Medication Administration and HCBS Settings Rules. 
• Participates in and/or facilitates service delivery audits by external auditing agencies, as needed.
• Annually reviews and/or updates applicable policies & procedures for areas of oversight. Ensures staff are aware of and understand applicable policies & procedures. 
• Ensures a safe, clean, efficient working environment for all program staff and clients. 
• Participates in continued training and keeps abreast of best practices in areas of oversight.
• Facilitates delivery of services and maintains consistency and quality of care. 
• Follows HR policies and completes HR paperwork. Contacts HR with questions concerning either. 
• Performs other related duties as assigned by Supervisor. 
• Regular, reliable, predictable attendance. 

• Occasional assistance with clients on a direct care basis. 

• Assures that all phases of service delivery are following rules regarding confidentiality and client rights. 
• Keeps abreast of the latest trends and issues affecting the Intellectual and Developmental Disability field to ensure appropriate client services. 
• Establish and fosters communication and positive interactions among clients, families, staff and any collateral support. Participates in all client staffing’s, staff meetings, and family/home meetings.
• Participates in continued training and keeps abreast of best practices in areas of oversight. Completes manager training within 90 days of hire/transfer.
• Facilitates delivery of services and maintains consistency and quality of care. 
• Follows HR policies and completes HR paperwork. Contacts HR with questions concerning either. 
• Performs other related duties as assigned by Supervisor. 
• Regular, reliable, predictable attendance. 

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Accountability & Dependability - Takes personal responsibility for the quality and timeliness of work and achieves results with little oversight. Manages own time, priorities, and resources to achieve goals. 

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Adaptability and Flexibility - Adapts to changing business needs, conditions, and work responsibilities. 

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Confidentiality - This position requires the ability to maintain strict confidentiality, including, but not limited to financial and agency information pertaining to Pioneer stakeholders. 

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Creative & Innovative Thinking - Develops fresh ideas that provide solutions to all types of workplace challenges. Resolves difficult or complicated challenges. 

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Decision Making & Judgment - Makes timely, informed decisions that take into account the facts, goals, constraints, and risks. 

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Ethics & Integrity - Earns others' trust and respect through consistent honesty and professionalism in all interactions. 

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Relationship Building - Builds constructive working relationships characterized by a high level of acceptance, cooperation, and mutual respect. Builds and maintains client and customer satisfaction (internal and external) with the services offered by the agency. 

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Teamwork - Promotes cooperation and commitment within a team to achieve goals and deliverables. 

5 plus years of experience in an IDD direct service environment. E.g., DSP experience.

5 plus years of experience in IDD Residential and proven, staff supervisory experience

2 plus years in facilitating Staff Training and related roles.

Stand

F

Walk

F

Sit

F

Reach Above Shoulder

N

Climb

N

Crawl

N

Squat or Kneel

N

Bend

N

Speak

F

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Vision (Near)

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Sense of Sound - Ability to hear verbal communications

Prepared by:

Human Resources 

Date:

  7/12/2024