What are the responsibilities and job description for the Personal Video Member Services Representative Job at PIONEER FEDERAL CREDIT UNIO position at PIONEER FEDERAL CREDIT UNION?
Job Details
Job Location
Mountain Home Admin Office - MOUNTAIN HOME, ID
Position Type
Full Time
Education Level
High School
Travel Percentage
None
Job Shift
Job Category
Banking
Description
Pioneer FCU offers a complete benefits package to all team members that includes, but not limited to :
- An excellent compensation package starting at $16.00per hour
Bilingual Pay wage differential (additional compensation if fluent in Spanish)
Pioneerpays a minimum of 65%of the premiums
PTO accrual increases with Pioneer seniority
As a progressive financial services provider, we are seeking a dynamic, enthusiastic individual to join our team as a Personal Video Member Services Representative (MSR) in our Administrative Offices in Mountain Home, ID .
Bilingual in English & Spanish is preferred but not required.
This position is responsible for responsible for enhancing the members experience by using the Personal Teller Machines (PTM) and video platforms to assist members and potential members with their Credit Union needs; explains services, sets up new accounts, responds to problems, assists members with their loan applications; processes loan disbursements, and assists members with their financial needs. Will also provide a variety of paying and receiving functions, including processing deposits, withdrawals, transfers, loan payments, and wires. All Personal Video Member Service Representatives will have monthly goals and will assist other team members with a variety of duties.
Personal Video MSRs work flexible shifts to accommodate the extended operating hours of the credit union. The Personal Video MSR will ensure Pioneers service standards are always met while diligently working towards delivering WOW through exceptional service. Matches Credit Union services and products to members needs, and proactively seek new business with members or potential members by utilizing and participating in community events. Maintains a professional business appearance, and continually delivers Pioneer Brand through service and appearance.
Responsibilities include, but not limited to :
Qualifications
Experience : Six (6) months of similar or related experience.
Education : A high school education or GED.
Interpersonal Skills : A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and / or is usually of a personal or sensitive nature. Work may involve motivating or influencing others. Outside contacts become important and fostering sound relationships with other entities (companies and / or individuals) becomes necessary.
Other Skills : This position requires excellent public relations skills, knowledge of Credit Union services and products, organizational skills to ensure the proper recording and dissemination of required information. Efficiency and accuracy, as well as professionalism in communication, is vital to the successful execution of this position. Comfortable with technology, process good verbal communication skills, be able to keep members engaged over the video channel, and be comfortable delivering member service over video.
Physical Requirements : Very light physical effort. Typical of most office jobs. Work in comfortable positions.
Work Environment : Normal light, heat, air, and space in the work environment.
Salary : $16