Business Process Manager at a golf travel company

Who is Pioneer Golf?

• A well-established, Scottish-owned golf travel company in Austin, TX (located at Bee Cave Rd & Loop 360) that organizes golf trips for its customers.
• The largest golf tour operator servicing Scotland. Scotland is the #1 destination worldwide for the traveling golfer. The 3rd largest golf tour operator servicing Ireland/Northern Ireland.
• An “Authorized Provider” of tee times for The St Andrews Old Course, arguably the most famous golf course in the world and certainly the oldest.
• Current focus is Scotland and Ireland but expanding destination offerings and looking forward to growing significantly over the next few years.
• Currently, we are a team of 24 individuals.
• The company is well-poised to grow significantly, and we are in the process of building a great team. Revenues have doubled this year as compared to our best previous year due to focus on growth.

Job Description

We are seeking a motivated individual to join our team as a full-time Business Process Manager. This position entails managing and improving our internal processes in order to gain operational efficiencies while helping us deliver a 5-star experience to our clients. Candidates must be analytical and great problem solvers and have a positive attitude and excellent communication skills (both written and oral). We are looking for a proven project manager to analyze and improve our business processes and workflow. The ideal candidate will relish the challenge of improving our business process and working with multiple departments to realize operational efficiencies.

We prioritize applicants who submit a cover letter relating this position to their skill set.

Position is in-office (not remote or hybrid) and hours are 7am to 4pm to avoid Austin traffic and to overlap more with working hours in Europe.

About you:

• You are effective at project management/tracking and see tasks through to completion.
• You pride yourself in your problem solving skills.
• You must have recent "knee deep" business process flow improvement project experience
• You are technologically savvy and have experience with CRM and PM platforms.
• You enjoy working in a fast-paced environment and are able to multitask multiple priorities at once.
• You are a skilled communicator with a passion toward employee relations who exhibits a high-level of professionalism.
• You have at least 3 years of experience managing at least a handful of direct reports.
• You conduct yourself with integrity and have the ability to thrive in a dynamic and constantly changing environment.
• You deliver by being extremely resourceful. You are adaptable and reliable.
• You find challenges exciting and enjoy executing them to completion; no task is too big or too small.
• You thrive on helping others to perform at their best and on motivating a team to succeed.
• You have a strong work ethic.
• You are able to handle conflict and are able to confront difficult situations with those you manage with ease and professionalism. You command respect while being an empathetic leader who can provide direction and keep a team engaged and productive.

Core Responsibilities:

• Analyze and evaluate current operating procedures, business processes, and day-to-day operations.
• Identify areas for process improvement and develop solutions to enhance efficiency and productivity.
• Participate/collaborate in the development and implementation of company guidelines, processes, new standard operating procedures, and educational training opportunities.
• Introduce technological platforms to better manage processes.
• Design and build a knowledge management system.
• Monitor and analyze key performance indicators to track progress and identify areas of concern.
• Collaborate with cross-functional teams to ensure smooth execution of projects and initiatives.
• Conduct regular performance evaluations and provide feedback to team members.
• Lead and supervise a team of employees, providing guidance and support.
• Assist in navigating through a period of high growth as we ramp up our operations department to keep up with sales.
• We’re a small company… so pitching in elsewhere when necessary is a requirement.

Required qualifications/experience

• At least 5 years of experience working in Operations Management, Business Workflow process improvement, and/or Project Management of a team or process.
• At least 3 years of experience in supervising employees and managing their performance. Strong leadership skills with the ability to motivate and inspire a team.
• Detail oriented, organized, and self-directed with the ability to prioritize and efficiently execute against a variety of responsibilities.
• Demonstrated ability to identify process improvement opportunities and implement effective solutions.
• Knowledge of business development strategies and techniques.
• Excellent project management skills with the ability to prioritize tasks and meet deadlines.
• Excellent written and verbal communication skills; strong conflict management and problem solving skills.
• Ability to handle sensitive information with discretion and integrity.
• Comfortable with decision making in ambiguous and unorthodox situations.
• Comfortable with wearing many hats and adapting to our growth and providing direction and leadership.

Preferred qualifications:

• Knowledge of golf.
• Experience in the travel industry.
• Google Suite or Microsoft Office experience.
• Success operating in a start-up environment with autonomy.

Salary:

$80,000 - $120,000 dependent on experience.

Benefits:

• A pleasant, friendly environment that is very team focused.
• Matching Retirement plan - 100% match (dollar for dollar) up to 3% of salary.
• Health care with a 50% company contribution.
• Total of 27-29 days (approximately 5-6 weeks) of paid time off classified as follows: Vacation: 10 days - beginning at 10 days annually and increasing with tenure (accrues monthly), December Holiday Reward: 5 days - December holiday reward of an additional 5 days (accrues depending on start date) and also serves as reward for helping with our emergency phone, Personal/sick days annually: 5 days (accrues monthly), and 7-9 paid Public Holidays annually
• Eligibility requirements and further details upon request. Also will be provided with an offer.

Education/Experience:

• Bachelor’s Degree from an accredited university or equivalent work experience.
• Microsoft Office or Google Suite: 2 years

Job Type:

• Full-time
• In-office
• Monday through Friday 7:00am to 4:00pm.

If you are a results-oriented individual with a passion for driving process improvement, we want to hear from you. Join our team as our Business Process Manager and contribute to the success of our organization.

Job Type: Full-time

Pay: $80,000.00 - $120,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off
• Retirement plan

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• This is an in-office (not remote or hybrid) position and our office hours are 7am to 4pm Monday through Friday. We are at the intersection of Loop 360 and Bee Caves Rd. The address is 609 Castle Ridge Rd, Austin 78746. What would be the length of your commute in minutes (one-way)?
• How does this position align with your skills and experience?
• How many years of experience do you have in actively and directly managing a team of at least a handful of individuals?
• Please reorder the following 13 competencies/skills in order from your what you feel are your strengths to your weaknesses (or areas where you have no expertise): project management, persistence, attention to detail, creativity/innovation, accounting/finance, business process improvement, communication skills, teamwork, problem solving skills, organization skills, ability to develop people, people management skills, persuasion, social media, marketing skills.
• Do you play golf? If so, what is your approximate handicap. Being a golfer is NOT a requirement :-)

Experience:

• Operations, Biz Process, or Project Management: 5 years (Required)
• Supervising Staff: 3 years (Required)

Ability to Relocate:

• Austin, TX 78746: Relocate before starting work (Required)

Work Location: In person

Salary : $80,000 - $120,000