What are the responsibilities and job description for the Travel Coordinator position at Pioneer Golf?

Who is Pioneer Golf?

A well-established, Scottish-owned golf travel company in Austin, TX (located at Bee Cave Rd & Loop 360) that organizes golf trips for its mostly American and Canadian customers.
The largest golf tour operator servicing Scotland. Scotland is the #1 destination worldwide for the traveling golfer. The 3rd largest golf tour operator servicing Ireland / Northern Ireland.
An “Authorised Provider” of tee times for The St Andrews Old Course, arguably the most famous golf course in the world and certainly the oldest.
We focus on Scotland and Ireland but are expanding to new destination offerings like New Zealand and South Africa. Our company is looking forward to growing significantly over the next few years.
Currently, we are a team of 20 individuals that work in office and co-create the energy of being 'family-owned'.
The company is well-poised to grow significantly, and we have a fantastic team! Revenues have doubled this year as compared to our best previous year due to focus on growth within our industry.

Job Description

We are seeking a motivated individual to join our team as a full-time, in-office travel & client relations coordinator which we refer to as a "Trip Coordinator". This position entails project managing clients’ trips, providing excellent customer service, communicating with vendors such as golf courses and hotels, and performing the many administrative tasks that come with organizing trips.This is not a sales role—our wonderful Golf Travel Advisors handle all client sales and inquiries, allowing Trip Coordinators to focus on expertly planning and managing seamless golf travel experiences. The successful candidate must have meticulous attention to detail, a positive attitude, be thoughtfully organized, and have articulate communication skills (both written and oral). The ideal candidate enjoys planning travel logistics, working in a collaborative environment and handling clients with care through the process of booking their trip of a lifetime!

We prioritize applicants who submit a cover letter relating our position to their skill set. Please email your cover letter to our trip coordinating manager’s email found on our about us page : firstname@pioneergolf.com.

Please note this position is in-office and hours are 7am to 4pm to avoid Austin traffic and to overlap more with working hours in Europe.

Salary :

48,000 - $60,000 dependent on experience.

Benefits :

A pleasant, friendly environment that is very team focused.

Matching Retirement plan - 100% match (dollar for dollar) up to 3% of salary.

Vision and Health care with a 50% company contribution.

Total of 27-29 days (approximately 5-6 weeks) of paid time off classified as follows : Vacation : 10 days - beginning at 10 days annually and increasing with tenure (accrues daily), December Holiday Reward : 5 days - December holiday reward of an additional 5 days (accrues depending on start date) and also serves as reward for helping with our emergency phone, Personal / sick days annually : 5 days (accrues daily), and 7-9 paid Public Holidays annually

Eligibility requirements and further details upon request. Also will be provided with an offer.

Responsibilities :

Prioritize a task-based administrative workload which changes every 3-4 months throughout the year in what we call seasons

Project manage 70 up to 120 groups of clients, each ranging anywhere from 2-20 travelers, across 2 travel years

Request, review, finalize and amend reservations for golf, hotel, and transportation bookings

Organize and discern multiple incoming emails and calls from different clients throughout the day, we operate on a 24-72 hour response policy

Collaborate with multiple departments throughout the entire process for each trip

Edit / manage travel itineraries that are presented to the client in an app

Maintain a professional relationship with each client from the time they sign up, through the day they depart for their trip, to when they come back for their next trip!

Take part in team initiatives to create a better client experience

Emergency phone duty 2-3 weeks per year

Skills :

Critical thinking skills to help our trips logistically 'flow'

Must be a detail-oriented individual & willing to point out errors

Excellent organizational skills & creative task management skills

Strong work ethic, deadline driven, & altruistic attitude

Resourcefulness, willing to take initiative and compatibility with others.

Superior ability to prioritize numerous tasks

High level of computer skills & efficiency on Microsoft Office & Google Suite

Ability to effectively deal with vendors’ and customers' concerns in a friendly and positive manner

Education / Experience :

Bachelor’s Degree from an accredited university or equivalent work experience.

Microsoft Office or Google Suite : 2 years (Preferred)

Hospitality / Travel coordinating experience : 1 year (Preferred)

Job Type :

Full-time- 8Hour shift 1Hour for Lunch

In-office

Monday through Friday 7 : 00am to 4 : 00pm

Benefits :

401(k)

401(k) matching

Vision Health insurance

Paid time off

Referral program

Retirement plan

Supplemental Pay :

Bonus opportunities

Salary : $48,000 - $60,000

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