Corporate Operations - Regency

Position Summary:

The Business Office Coordinator is responsible for supporting business processes at the facility level including but not limited to: intake of new residents, facility support for revenue cycle activities, and maintenance of the resident trust accounts.

Responsibilities:

• Facility administrator will indicate Core Responsibilities for specific facility:

  • Monitors for, evaluates and responds to referrals for resident placement in collaboration with liaisons, Administrator and DON. (Backup for facilities with Admissions Coordinator)

  • Facilitates placement and communication of new residents/patients with facility staff. (Backup for facilities with Admissions Coordinator)

  • Initiates the patient/resident medical record. (Backup for facilities with Admissions Coordinator)

  • Communicates with MDHHS and resident/resident family regarding programs applicable to them.

  • Reviews admission contract and required notices with residents, answers questions and obtains signatures within required timeframes.

  • Assures that the patient/resident’s accommodations are ready prior to anticipated time of arrival.

  • Verifies continuing insurance coverage each month for all current residents.

  • Assists with insurance re-authorization processes as requested by MDS.

  • Assists with completion of Medicaid applications and follows up with assigned case workers until final disposition.

  • Manages facility office supplies/orders/petty cash and spend downs.

  • Initiation of Medicaid disenrollment for LTC.

  • Establishes PPA for each resident and enters in Matrix Care. Verifies monthly.

  • Notifies the billing office of all discharges and provides facesheet and documentation required to support billing.

  • Receives PPA statements for current residents from the billing office and collects payment by the statement due date.

  • Reports PPAs collected to the billing office and deposits PPAs as directed.

  • Maintains the resident trust accounts and documentation in accordance with regulatory requirements.

  • Verifies AP invoices and transmits to the corporate AP office in a timely manner.

  • Other duties as requested and assigned.

Minimum Qualifications:

• High school diploma or GED required. Associates or Bachelor’s Degree in Business or related field preferred.

• 1 year experience in a long term care setting in resident trust management, admissions, utilization review and/or accounts receivable strongly preferred.