Onboarding/Credentialing Coordinator

Job Title: Onboarding/Credentialing Coordinator

Reports To: Director, Strategic Transformation Last Updated: January 2025

General Summary:

The Onboarding/Credentialing Coordinator assists in managing the entire onboarding/ credentialing processes for new clinical/non-clinical staff members within the organization. Coordinating credentialing documentation, orientation, and communication with various departments. The Onboarding/Credentialing Coordinator provides the administrative support and coordination needs of the organization, including annual reviews and license/certification renewals.

Essential Duties and Responsibilities:

• Leads, coordinates, and works with the clinicians to complete their applications, credentialing documents, and all documentation needed to successfully complete their credentialing/ privileging processes.
• Identifies issues that require additional investigation and evaluation, validates discrepancies, and ensures appropriate follow-up.
• Prepares credentials file for completion within the set time periods.
• Responds to inquiries and interface with internal and external partners on day-to-day credentialing and privileging issues as they arise.
• Utilizes credentialing database, optimizing efficiency, and reports on the process timelines and deliverables.
• Monitors the initial and reappointment processes for all clinical staff.
• Ensures timely completion of assigned tasks.
• Communicates approval of credentialing, privileging, and practice agreements to clinical staff and leadership.
• Assists with maintaining internal clinical and non-clinical files obtaining current/updated copies of essential documents, loading/scanning all documents, and updating shared databases.
• Participates in weekly Credentialing Meetings to assist with the preparation of files and information to be presented to the Medical Staff committees for approval.
• Participates in team meetings to assist and help implement ways to continually improve the processes.
• Assists in identifying, correcting, and communicating issues with individual or group files, processes, and programs.
• Coordinates and assists with the new hire orientation, ensuring that photographer is scheduled, photos are received, internal email is created, lab coats and business cards are ordered and received timely, updating appropriate checklists and databases, reviewing documentation for completion, and uploaded into appropriate files.
• Coordinates annual evaluations, including tracking license and certification renewals.
• Assists the Leadership team with administrative support as needed.
• Performs all additional job-related duties as assigned.

Knowledge, Skills, and/or Abilities Required:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to communicate effectively, both orally and in writing.
• Superior organization skills.
• Program planning and implementation skills.
• Knowledge of medical credentialing.
• Knowledge of clinical and/or hospital operations and procedures.
• Informational research skills.
• Ability to use independent judgment to manage and impart confidential information.
• Database management skills including querying, reporting, and document generation.
• Ability to make administrative/procedural decisions and judgments.
• Microsoft Office: Excel, Word, Outlook, TEAMs
• Smartsheets preferred
• Must be comfortable interacting with physicians and leadership.
• Team-oriented/collaborative mindset

Education/Vocational/Previous Experience Recommendations

• Bachelor’s Degree preferred or equivalent experience in healthcare environment.
• 3-5 years of applicable experience in administrative healthcare/credentialing setting.

Salary/Working Conditions:

• Salary Range $60,000 $70,000 a year
• No or very limited exposure to physical risk.
• No or very limited physical effort is required.
• Work is normally performed in both an in-office and remote work environment. May require travel to clinic/hospital locations.

The statements above are intended to describe the general nature and the level of work being performed by people assigned to this position. Other duties may be assigned as needed. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Pioneer Health is an Equal Opportunity Employer. If you are passionate about supporting healthcare professionals through their onboarding journey while ensuring compliance with industry standards, we encourage you to apply for this vital role within our organization.

Job Type: Full-time

Pay: $60,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: Hybrid remote in Temple Terrace, FL 33637

Salary : $60,000 - $70,000