Generator Service Manager

Overview

The Generator Service Manager provides leadership, schedules, coordination, supervision, and oversight of the performance of personnel. The Manager often acts as a client interface and problem solver. As a manager, you will exercise responsibility for developing and managing business operations that increase sales, profitability, market share, and customer and employee satisfaction. This individual will be responsible for sales revenue, forecasting and meeting targeted quota objectives. This is an opportunity to lead a team of great people toward great results. We are looking for a well-rounded customer-focused professional to help shape the future of our company. We work best with versatile people who can learn fast, think on their feet, and can quickly become competent in the way we currently operate our Company. 

DUTIES AND RESPONSIBILITIES: 

• Responsible for leading the department (managers, employees, admins) in achieving sales revenue goals. Achievement of targets is a primary objective. 
• Ensure new team members are oriented to the expectations of the Company 
• Assess the competency and capability of personnel providing coaching and training 
• Evaluate capability and maximize results. Ensure that personnel meet quality workmanship standards and expectations, to include high ratios of passed inspections and customer service metrics. 
• Oversee assignment of individuals' daily schedules 
• Set and maintain work standards and outline behavioral expectations to ensure employee morale and productivity remains best in class 
• Maintain a record of achieving a high-level of Customer Satisfaction 
• Delegate responsibility and maintain follow up for assessment of results 
• Promote, support, and facilitate teamwork and foster a positive environment. 

PLANNING AND SCHEDULING: 

• Identify needs and deficiencies in planning/scheduling and communication 
• Translating work requirements into a prioritized plan for individual tasks and assignments 
• Review and adjust specific workplace activities and schedules to meet customer needs 
• Work with personnel to overcome work challenges 

QUALITY CONTROL AND ADMINISTRATION: 

• Participate in incident investigations and reviews. 

• Report on workforce production, work progress, and revenue generation 
• Recommend personnel transfers, actions, and promotions 

REQUIREMENTS: 

• Minimum of 2 years of experience in a Leadership role in the electrical/generator trade is required. 
• Hands-on experience as a qualified and competent electrician (preferable license) 
• Prior experience managing a large group of employees preferred 
• Excellent computer skills needed including Microsoft Office 
• Success in driving revenue/targeted quotas attainment for a division 
• Outstanding leadership skills are necessary.