What are the responsibilities and job description for the Tools support Engineer/ALW/SW support position at Pioneer IT Systems?
Role : Tools Support Engineer/ALM/SW Support
Exp : 8 to 10 years
C2C or W2
Required Location: Hybrid/ Tampa, FL or Dallas, TX 3 days a week.
Candidates must be LOCAL to the Tampa, FL or Dallas, TX area and COMMUTE into the office THREE TIMES A WEEK. NO RELOCATION CONSIDERED.
Job Description:
Can sit in Dallas or Tampa in office 2-3x a week…..ideal candidate should have experience in providing support for various software applications, with a strong focus on troubleshooting, issue resolution, and effective user communication. While experience in Application Lifecycle Management (ALM) is nice to have, it is not a strict requirement for the role. The key is to find someone who has hands-on experience in an End User Software Support model and can support a variety of software tools, rather than focusing on a specific one. Pay rate around $50/hr.
BH 22865
In this position, you will be reporting to Direct Delivery (DPO COE) organization and support engineering project teams on ALM tools related topic such as – tool roll out, configuring tools to projects and business needs and training.
Ability to work effectively across functional and geographic boundaries in the interest of the customer and business (required)
Excellent organizational and interpersonal skills (required)
Excellent time management skills (required)
Excellent written and verbal communication skills (required)
Excellent analytical and problem-solving skills (required)
Ability to work independently with minimal supervision (required)
Job Responsibilities
- Provide Tools Support for ALM
- Troubleshooting issues reported by Users.
- Responsible to creating new users.
- Responsible to create new projects.
- Usage Monitoring and reporting.
- Quality Center Customization support.
- Work closely with all engineering domains to support on ALM tool related topics.
- Support PMT organization to deploy current and new tool suites to engineering projects.
- Support users by creating tool related scripting and automation of repetitive tasks.
- Support engineering teams to extract charts and dashboards from the ALM tools.
- Support Configuration Manger, Change and Problem Resolution manger to monitor and extract audit reports from the ALM tools.
- Pilot new tools, perform tests with IT organization before upgrade or new tool roll out.
- Monitoring
- Support multiple projects across different time zones.
- Administrative tasks for Application Maintenance
- Migration of projects to latest version of the application
- New patch implementation
- Validation and verification of the upgraded environment and projects
- Microfocus QC /ALM / Octane project creation and maintenance
- Monitor and proactive management of centralized shared tools services such as license servers, databases, application services and infrastructure that underpins these.
- Integration with other Microfocus and 3rd Party tools with QC / ALM / Octane
- Administrative tasks for implementing ALM functionality.
- Experience implementing new functionality.
- Customization and configuration of the project as per the project requirement (user roles, project entities, Alerts, Workflows etc.)
- Designing and developing workflows and configurations
- Development of template projects and cross project customization
- Customizing within the dashboard/reporting module
- Identify, analyze, and mitigate project and operational risks.
- Ability to coordinate activities with various technical teams (network, database, and architecture) to structure solutions.
- Development and communication of tool usage and best practices
- Understanding and developing SQL queries
- Knowledge of macro creation
- Ability to handle multiple priorities and assess and adjust quickly to changing priorities.
- Ability to think of new solutions and be proactive to go with a can-do attitude.
- Proven verbal and written skills
Salary : $50
