What are the responsibilities and job description for the Internship - IT/Computer Technician position at Pioneer Telephone Cooperative, Inc.?

General Summary :

This internship opportunity will provide the applicant entry-level IT / Computer Technician experience with progressive responsibility and experience. As an internship position the successful applicant will be able to gain experience and build their resume by further developing and learning IT skills.

Applicant must be able to work independently or in a group environment, be self-motivated and not afraid to learn. This position will work under the direct supervision of the Server / Systems Administrator.

The normal hours for this position are 8 : 00 a.m. to 5 : 00 p.m., Monday through Friday, with occasional after hours and weekend duty.

This position reports to Kingfisher, OK in person daily.

Essential Job Functions :

Installs, configures, tests, maintains, monitors, troubleshoots and upgrades end user workstation hardware, software, networked peripheral devices, cabling and software products.
Performs analysis, diagnosis, and resolution of complex PC problems, eradication of virus or malware and recommends and implements corrective hardware solutions, including off-site repair as needed on Corporate owned equipment.
Receives and responds to Trouble Tickets, incoming calls, or e-mails in a timely manner regarding end-user network, hardware, or software problems; Engages appropriate vendor and Pioneer support in a timely manner to ensure quick and effective resolution.
Assists Server Systems Administrator in the installation, maintenance / upgrade and troubleshooting of Pioneer's Corporate Servers, backup system, virtual infrastructure, Cloud Services, and associated equipment.
Monitors network and system activity, performance, and reporting; applies troubleshooting skills to resolve problems as needed and reports issues that need to be elevated to the Server / Systems Administrator or Department Manager.
Assists with audits on computers, network equipment and licensing.
Completes appropriate reports and records and forwards information to appropriate departments or personnel.
Commits to maintaining a work environment that encourages positive employee relationships within the division and other departments to establish a climate of openness and trust.
Exemplifies dependability standards through adherence to timelines and schedules.
Commits to performing job duties in a manner that ensures a safe work environment.
Promote Operation IDEA initiatives, encourage and support continual process improvement and cultivate an environment where employees are actively engaged in creating positive and memorable customer experiences.
Willingly and cooperatively performs other related duties as assigned by management.

Minimum Qualifications :

Completed one year in a relevant full-time Career Tech Program or be entering or completing Junior or Senior year of college majoring in Networking, Computer Science, Electrical / Computer Engineering, Information Technology, or similar field.

Knowledge, Skills and Abilities :

Knowledge of troubleshooting and repairing Windows Desktop Operating System.

Knowledge of troubleshooting and repairing end-user computer hardware and internal components.

Knowledge of managing Windows applications.

Knowledge of anti-virus / anti-malware applications.

Knowledge of basic networking.

Knowledge of networking principles, systems administration, IP, and security protocols.

Ability to conduct research into network, hardware and software issues and products as required.

Strong customer service orientation.

High level of analytical, evaluative, and problem-solving abilities.

Highly self-motivated and directed.

Ability to perform problem isolation and solving complex, multilayered system level customer issues.

Skill in analytical thinking, problem solving and resolution.

Skill in using mechanical and electrical power tools.

Ability to read and interpret documents such as schematics, blueprints and follow manufacturer's procedures, regulations, and company's best practices.

Ability to evaluate, test, and repair equipment.

Ability to prioritize, organize and work on multiple projects.

Ability to adapt in a rapidly changing technical environment.

Ability to meet deadlines, perform under stress and achieve optimum results.

Knowledge of company products / services, policies, and procedures.

Skill in using Microsoft Office applications.

Skill in using office equipment such as a printer, copier, and telephone system.

Ability to maintain strict confidentiality guidelines in accordance with company policy.

Ability to demonstrate dependability through good attendance and adherence to timelines and schedules.

Able and willing to continue business skill development by attending seminars, conferences, or training away from home for an extended time frame.

Physical Requirements :

Dexterity of hands and fingers to operate a computer keyboard, mouse, hand, and power tools, and to handle other computer components including very small components such as CPU fans, cards, memory, etc.

Lifting and transporting of heavy to moderately heavy objects, such as computers and peripherals up to 50 lbs.

Occasional inspection or installation of cables in floors and ceilings requires the ability to stoop, kneel or bend and climb and stand on a ladder for extended periods.

Sitting or standing for extended periods, walking, finger dexterity, feeling, repetitive motions, talking, hearing and visual acuity including close vision.

This institution is an equal opportunity provider and employer

EOE / Minority / Female / Disability / Veterans

If you are unable to utilize the online application process and would like to speak to a representative, please call 405.375.0226 between the hours of 8 : 00 a.m. to 5 : 00 p.m., Monday thru Friday. If the representative is unavailable, please leave a message and your call will be returned as soon as possible.

Job Posted by ApplicantPro

Salary : $20

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Internship - IT/Computer Technician

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