Escrow Assistant

NATURE OF POSITION

The Escrow Assistant is responsible for intake and monitoring of new client files, acting as a central point of contact between closing agent, client, and teammates for files. The assistant will perform a host of duties regarding file interaction to ensure time frames and process requirements are being met via our technology platform.

SUPERVISION RECEIVED

General direction and oversight is provided by the Department or Site Manager

ESSENTIAL DUTIES AND RESPONSIBILITIES - Employees of Pioneer Title are expected to model and foster our core values: Customer Focus – Excellence - Communication - Leadership - Integrity

· Perform data entry and data auditing of all new files

· Retrieve information and communicate by means of telephone, e-mail, fax to customers responding to information requests within a timely fashion

· Package and distribute documents and files

· Perform any additional responsibilities as requested, assigned or needed

KNOWLEDGE, SKILLS AND ABILITIES

· Highly motivated self-starter with the ability to work within a team under minimal supervision

· Strong analytical skills

· Exceptional organizational skills and the ability to maintain detailed records

· Understanding of the key touch points of a residential transaction

· Strong knowledge and ability in the use of a personal computer and software applications (e.g. Microsoft Word, Excel, PowerPoint, etc.)

· Familiar with industry systems and software; ResWare experience a plus

· Strong verbal and written communication skills

· Ability to multi-task, and effectively work under stressful conditions

· Ability to exercise initiative and sound judgement and to react with discretion under varying conditions

· Ability to establish and maintain effective and appropriate relationships within various levels of the organization

TOOLS AND EQUIPMENT USED

Operate a variety of office equipment including personal computers, programs, telephones, copiers, printers, scanners and calculators. Utilize standard and customized software.

REQUIRED MINIMUM QUALIFICATIONS

A minimum 1 years of experience, with working knowledge of ResWare preferred.

An offer of employment is contingent upon successful completion of a background check

Job Type: Full-time

Pay: $17.00 - $18.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

Salary : $17 - $18