Dispatch Clerk

Reports to: Administration

FLSA Classification: Full time, Non-exempt, Hourly

Pioneers Medical Center will lead the effort to improve the health and wellbeing of our community.

The working environment is a hospital setting with exposure to patients, residents, and families; sharps, infectious diseases, biological and chemical hazards; machinery and equipment; and potentially extreme temperatures and noise levels. Employees are required to follow all safety practices and protocols at all times.

Essential Functions

• Answer all telephone calls professionally and politely.

• Arrange schedules and dispatch transportation drivers to appropriate locations.

• Receive telephone and written work orders, relay messages, requests and information to appropriate departments.

• Ensure transportation trips are scheduled at least 24 hours in advance except in exceptional circumstances.

• Maintain clear, concise communication with transportation drivers and passengers to ensure timely services are offered.

• Maintain records and documentation appropriately.

• Provide support for Meals on Wheels program which may include delivery of meals, coordination of services and/or administrative duties.

• Seek direction as needed from supervisory personnel.

• Provide administrative support as needed.

• Maintain passenger/participant information in confidence.

• Other duties as assigned.

Education and Experience

• High school diploma or equivalent required.

• Must be at least 18 years of age.

• Previous experience in healthcare, dispatch or scheduler-type role preferred

Skills and Expectations

• Kind and professional demeanor.

• Professional and well-groomed appearance at all times.

• Communicate positively and effectively, both written and verbally, with patients, family, and staff.

• Demonstrate effective organizational skills in an evolving environment.

• Work with honesty, compassion and integrity at all times.

• Understand and adhere to the scope of service for the department and this position.

• Understand and adhere to all of PMC’s policies and procedures.

• Understand and adhere to PMC’s Code of Conduct.

• Adhere to the strictest confidentiality and HIPAA regulations.

• Demonstrate a commitment to building and sustaining a diverse, inclusive, and equitable working environment.

• Ability to remain calm and efficient in emergency situations.

• Demonstrate strong problem-solving skills.

• Demonstrate strong emotional intelligence.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing this job, the employee:

• Must be able to remain in a stationary position 50% of the time.

• Must be able to move and traverse about the facility 50% of the time.

• Frequently transport objects weighing up to 50lbs

• Occasionally position objects weighing up to 100lbs.

• Must be able to communicate and exchange information in a way others will understand.

• Must be able to recognize details such as color and depth within a few feet of the observer.

• Frequently operates computers, machinery, and other healthcare equipment.

• Constantly positions self to complete essential functions.

• May be required to wear N95s or PAPRs throughout the shift.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Pioneers Medical Center is committed to diversity inclusion, equal treatment, and opportunity in all aspects of recruitment, selection, and employment without regard to race, color, religion, national origin, ethnicity, age, sex, marital status, physical or mental disability, gender identity, sexual orientation, veteran or military status, or any other category protected under the law. As an equal opportunity employer, Pioneers Medical Center will not limit or segregate employees in any way which would tend to deprive them of employment opportunities/promotions, or affect the status of their employment because of race, creed, color, sex, sexual orientation, gender identity, gender expression, marital status, national origin, age, disability, ancestry, or veteran status.