What are the responsibilities and job description for the Plumbing Service Technician position at Pipe Wrench?
Plumber Service Technician
- Our high-performing technicians have the ability to earn upwards of $110k annually.
- Potential Sign-On Bonus and/or Relocation Packages available.
- Job in-person in Knoxville, TN
- You know you are the best candidate and you want to join a team that appreciates you, where you can create your own opportunities.
Who We Are
At Pipe Wrench Plumbing, Heating and Cooling, we keep on growing because we only hire the best, and our customers love us for it. Established in 1996 here in Knoxville Tennessee, Pipe Wrench has consistently been ranked the best plumbing company and top workplace in the greater Knoxville area. You might have seen our trucks and our advertising, but what you don’t know is what it’s like to be a part of a team that feels like a family. How much you feel appreciated when you don’t cut corners. How much we inspire ongoing training and education. How it feels to have customers rave about you and demand that you’re the only technician that works in their home. How much you can earn when you truly are the best. People often come to us looking for a job. They stay at Pipe Wrench because they find a fulfilling career, room to grow, and opportunities to excel.
Why Choose Pipe Wrench Plumbing, Heating and Cooling?
- Competitive pay:
- Our high-performing technicians have the ability to earn upwards of $110k annually.
- New hire financial incentives:
- Potential Sign-On Bonus and/or Relocation Packages available.
- Advancement opportunities:
- Your skills and dedication will be recognized and rewarded with a clear path for professional growth.
- Work life balance:
- Pipe Wrench fosters an environment that values both professional excellence and personal well-being.
- We offer Paid Time Off, Paid Vacation Time and Holiday Pay.
- Medical insurance:
- We provide competitive medical insurance coverage including health, dental, vision, life insurance, short-term and long-term disability.
- 401k matching plan available with immediate vesting.
- Paid Training:
- Weekly customer service and technical training, additional offsite specialty training offered.
- Company supplied vehicle with option to take truck home at night.
- New technology, including iPad & access to integrated software.
Our Core Values at Pipe Wrench Plumbing, Heating and Cooling
- Teamwork, Integrity, Focus, Performance, Forward Thinking, Respect
Job Description for Plumbing Service Technician
- Pipe Wrench is always looking to hire experienced Plumbing Service Technicians. Our Plumbing Service Technicians primary duty is to diagnose and repair residential plumbing systems and lead customers to informed and confident buying decisions.
Responsibilities for Plumbing Service Technician
- Complete plumbing, drain cleaning, and other related in-home, service calls.
- Establish customer rapport to provide the right products and services.
- Educate and assist customers on the importance of plumbing system repair and replacement.
- Explain reasons for plumbing system failures and illustrate how the issue can be resolved.
- Educate and assist customers about water quality and the part it plays in keeping both customers and their water system healthy.
- Develop a proven track record in soldering, pipe threading, fixture installation, gas leak testing, and repair.
- Help customers select the right maintenance plan and understand warranty information.
- Educate and assist customers in choosing the best finance options.
- Understand your service criteria and hold yourself accountable for exceeding revenue goals.
- Maintain great communication with dispatch, customer service, supervisor, and warehouse.
- Present yourself as professional and knowledgeable to win new referrals and repeat business.
- Participate actively in all training exercises, morning meetings, trade shows, and retreats.
- Train and mentor apprentices to ensure quick, accurate repairs.
- Accurate and timely with invoices, timecards, curbside feedback, and option sheets.
- Maintain a clean, organized job site and well-inventoried truck.
- Have or be willing to get the proper certifications. We can help you with this!
Desired Skills and Experience for Plumbing Service Technician
- Licensed or certified with knowledge of local plumbing codes preferred.
- Minimum 2 years of applicable experience.
- Driver's license with a safe driving record.
- Excellent customer service and communication skills.
- Professional appearance, strong work ethic, and great attitude.
- Highly organized with exceptional follow-through abilities.
- High integrity with advanced social skills and the ability to make solid connections.
- Strong desire to be a better technician tomorrow than you are today.
- Competitive individual contributor who also loves to win as a team.
If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about Pipe Wrench by visiting Pipewrenchplumbing.com
Equal Opportunity Employer
Job Type: Full-time
Pay: Up to $110,000.00 per year
Schedule:
- Day shift
Ability to Relocate:
- Knoxville, TN 37932: Relocate before starting work (Required)
Work Location: In person
Job Type: Full-time
Pay: Up to $110,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Compensation Package:
- Bonus opportunities
- Overtime pay
Schedule:
- Day shift
Work Location: In person
Salary : $110,000
