What are the responsibilities and job description for the Service Operations Manager position at Pipeline Equipment Resources Company (PERC)?
Job Overview
Pipeline Equipment Resources Company (PERC) is seeking an experienced Service Operations Manager to join our team. In this role, you will be responsible for overseeing the coordination and execution of service projects.
Main Responsibilities:
- Time and Labor Management: Ensure efficient management of the field service team's time and labor resources.
- Review and Approval: Review and approve all PTO requests, expenses, and timesheets for the field tech team.
- Documentation and Compliance: Maintain and oversee service work documentation, ensuring adherence to system requirements.
- Order Management: Approve Service One and Call out orders in NetSuite.
Key Skills and Qualifications:
- Leadership and Communication: Possess strong supervisory skills, technical aptitude, communication skills, organizational skills, and computer skills.
- Project Coordination: Proven work experience as a project coordinator or similar role, with the ability to prepare and interpret schedules and step-by-step action plans.
