What are the responsibilities and job description for the Customer Liaison - Customer Service - Office Staff position at Piper and Leaf Tea Co.?
The Customer Liaison is responsible for serving the Joy to our customers through helpful and friendly support via phone, email, chat, and in-person interactions. They are highly informed on Piper & Leaf products, procedures, values, and processes, and able to assist customers with prompt service and resolution. Interacting with all the various departments in a time sensitive way is crucial to resolve customer requests. The Customer Liaison is a compassionate multi-tasker with a servant heart.
Customer Service Representative :
- Answer company phone during weekly office hours.
- Primary contact for retail and wholesale website chats during weekly office hours.
- Respond to contact inquiries via the website and email.
- Coordinate custom orders such as fundraisers, corporate gifts, tours, custom orders (not wholesale), and other misc. out-of-box requests.
- Initiate and complete facility rental contracts, field trip forms and tour groups by scheduling, handling payments, coordinating and communicating with respective managers and departments, and keeping the calendar updated.
- Bridge communication to our customers as the company representative . Cultivate relationships, support company initiatives and always present a positive image of the company to the outside world.
Requirements
Availability
Physical Demands
Benefits
Benefits package available including but not limited to Healthcare, Merch, Coporate Partnerships, etc.
Tips
Product Discounts
Time Off
