What are the responsibilities and job description for the Head of delivery position at Piper Companies?
Piper Companies is looking for a Head of Service Delivery to join a start-up company who is consistently acquiring MSP companies.
This is based in the Boston area requiring someone local for occasional onsite meetings.
Essential Duties of the Head of Service Delivery :
- Responsible for overseeing the design, implementation, and management of all managed service offerings provided by our MSP business.
- Strategic Leadership : Develop and execute the strategic roadmap for service delivery aligned with business objectives and customer needs.
- Service Design and Development : Lead the design, development, and enhancement of service offerings, ensuring they meet industry standards and client requirements.
- Client Engagement : Serve as a key point of contact for high-profile clients, ensuring their needs are met and issues are resolved promptly and effectively.
Qualifications of the Head of Service Delivery :
- 10 years of experience in a leadership role at a large scale MSP.
- Experience running MSP service delivery.
- Experience running P&L.
- Experience with revenue retention and strategic sales.
Compensation for the Head of Service Delivery :
- Base Salary of $300,000 - $600,000 plus bonus (based on experience)
- 401k matching
- Unlimited PTO
- Potential for equity in the company in the future.
- Great remote flexibility
- Comprehensive benefit package; 401k matching, healthcare benefits
LI-LS3 #LI-REMOTE
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Last updated : 2024-11-20
Salary : $300,000 - $600,000
