REMOTE Help Desk Analyst - Secret Cleared

Zachary Piper Solutions is seeking a qualified Help Desk Analyst to support a stable and growing organization based out of Chantilly, VA. The Help Desk Analyst will support the 7 AM-3PM shift. This position requires a candidate to be local, but it is primarily REMOTE.

Responsibilities of the Help Desk Analyst:

• Responds to helpdesk tickets through phone and email.
• Works to resolve helpdesk tickets. Common responsibilities include configuring/repairing computers, diagnosing and resolving network/internet issues, and supporting PDRI client applications.
• Acts as the “on call” helpdesk analyst on selected weekends with other helpdesk analysts (approx. 1 weekend per month).
  
  

Qualifications of the Help Desk Analyst:

• 5 years of experience in an IT support help desk role.
• Bachelor's degree required
• Active Secret clearance or higher required
  
  

Compensation for the Help Desk Analyst:

• Salary: $50-65,000/year **flexible based on experience
• Full benefits package for contract duration (medical, dental, vision, 401K, PTO, paid holidays, sick leave as required by law)
  
  

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