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Service Desk Analyst (Secret Clearance Required)

Piper Companies
Piper Companies Salary
Arlington, VA Full Time
POSTED ON 3/2/2025
AVAILABLE BEFORE 5/27/2025

Zachary Piper Solutions is currently looking for a Service Desk Analyst to support a military program in Arlington, VA. This position requires an ACTIVE SECRET clearance (or higher).

This is a shift role : 7 : 00am-4 : 00pm Monday-Friday, on site in Arlington, VA

Responsibilities of the Service Desk Analyst :

  • Diagnose and resolve client issues using ITIL best practices
  • Track all assigned work and trouble tickets using Remedy ITSM
  • Perform tier 1 / 2 support
  • Provide process improvement analysis and recommendations

Qualifications of the Service Desk Analyst :

  • Active Secret clearance
  • 2 years of experience in a help desk / service desk capacity
  • Security or related certification required

    • Compensation of the Service Desk Specialist :

  • 65,000 - $70,000 (based on experience)
  • Comprehensive benefits - medical / dental / vision insurances, paid holidays, PTO, 401k, sick leave as required by law

    • LI-CW2

    LI-ONSITE

    Salary : $65,000 - $70,000

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