What are the responsibilities and job description for the Service Desk Analyst - Secret Cleared position at Piper Companies?
Zachary Piper Solutions is seeking a qualified Service Desk Analyst to support a stable and growing organization based out of Arlington, VA . The Help Desk Analyst will support the 7 AM-4PM shift. This position is fully onsite in Arlington, VA and requires a Secret clearance or higher.
Responsibilities of the Service Desk Analyst :
- Maintain Government mobile phone administration
- Resolve Tier I and II incidents to include : system inquiries, requests, incidents, software installation, printer support, hardware support (desktop, laptop, peripheral).
- Perform in-person customer service and phone support service to 4,000 end-user community.
- Perform trouble ticket action to include updates with quality notes, customer communication, and resolution within established service level agreements.
- Provide VIP support and communication regarding status of incident troubleshooting and resolution.
- Efficiently handle high volume ticket queue by supporting 50 - 100 tickets daily.
Qualifications of the Service Desk Analyst :
Compensation for the Service Desk Analyst :
KEYWORDS : security plus, security , security , help desk, sec , service desk, it support, windows, mac, iphone, apple, federal program, washington dc, government, military, cleared, clearance, secret, top secret, onsite, benefits, medical, dental, vision, 401K, pto, paid holidays
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This position opens for applications on 2 / 22 / 2025 and will accept applications for 30 days following posting date.
Salary : $55,000 - $68,000
